Job Description
• Function as the primary customer contact for all incoming and assigned customer cases by providing telephone, web, and email based technical support for AeroScout products.
• Work days Monday – Friday, 12pm – 9pm
• Escalate customer issues and request assistance as appropriate.
• Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.
• Reports to the Americas Technical Leader
Qualifications
• Experience:
Bachelor degree in computer science or other relevant degree that will compliment to the job. Please enclose your GPA to your application.
Experience in as a Support Engineer including enterprise software installations – in a first level customer facing position
Experience with Linux/Unix and Windows OS.
• Experience in one or more of the following is advantage: Wireless LAN, Cisco Infrastructure
A BIG plus: CCNA certification.
• Attributes:
Excellent written and verbal communication skills – other languages is an advantage.
Strong analytical and troubleshooting skills.
Excellent interpersonal skills.
Must be able to quickly learn a broad array of technologies and apply knowledge to real-world problems.
Must be a flexible team player that is willing to jump in to help others wherever necessary.
Ability to handle difficult or sensitive situations with diplomacy and tact.
Demonstrated ability to work in fast paced, high demand environment.
Must be available to participate in a 24x7x365 support on-call rotation, including weekends and holidays.
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