Please direct your responses to: ykwan@fleetuptrace.com
Technical Support Engineer Job Duties:
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
InstallationResponsible for product hardware installation, maintenance and client support.
Responsible for keeping accurate records and data entry.
Able to schedule and manage installation projects.
Account Monitoring
Responsible for managing client data and resolving issues.
Proactive in searching for inaccuracies in data and troubleshooting.
Position Qualification:
Ideal candidates must be self-motivated and comfortable in the dynamic atmosphere of a technical-based company.
Must possess strong presentation skills and be able to communicate professionally in written responses to emails when submitting reports.
Organized and analytical, the ideal candidate is able to eliminate sales obstacles through creative and adaptive approaches.
Must be prepared for travel.
Experience and familiarity with our product and line of business a plus.
Training will be provided.
REQUIREMENTS
Must be able to start right away
Must have a car
M/S Office and GoogleDoc skills
Project management skills
Reliable form of transportation
Vehicle maintenance or mechanic experiences are not required, but a plus
Ability to speak and understand Spanish is a plus, but not required
Job Type: Full-time
Job Location: Glendale, CA
Job Type: Full-time
Required experience:
Customer Service: 1 year
Technical Support: 1 year
Required language:
Spanish, Cantonese, Mandarin
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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