[KIT-list] Customer Reference Program Manager (SF Bay Area, CA)

If you are interested in this role, please direct your responses to: heather@wedomarketing.com

You are welcome to share this with a friend or colleague!


Envision Technology Marketing Group, Inc., (ETMG) is seeking a Customer Reference Program Manager (contractor) for our client to help develop their enterprise customer advocacy program. This person will work with our client's reference program team to identify, recruit, and onboard new customer advocates.

Some of the responsibilities will include working with our client's customers to create new customer stories (case studies), customer testimonial videos, identify customer references for 1:1 peer calls, help drive peer review programs on sites such as Gartner Peer Insights and recruit customer speakers for the client and industry events. This person will work cross-functionally across many departments including marketing, sales, customer success, professional services, and PMM.


Your day-to-day
• Cultivate both customer and internal relationships and work closely with internal stakeholders to understand and meet their customer advocate needs
• Communicate with customers who have shown interest in becoming a customer advocate, welcoming customers to the program, and identifying the customer's advocacy interests
• Drive customer advocacy projects, including new case studies, customer videos, peer reviews, peer and analyst references, etc.
• Update customer advocate management system (SFDC)
• Track and update customer advocacy content in our sales enablement system
• Grow our customer speaker bureau, identifying and tracking customer speakers by product/solution
• Provide additional project-based support as needed

What you bring to the team
• Customer-first mentality and passion for building customer-facing programs
• 2+ years of experience running marketing programs in SaaS, Cloud, or IT Security enterprise software
• Experience executing customer advocacy or customer marketing programs
• Strong project management skills
• Experience with sales enablement and marketing platforms (Salesforce/Marketo/Kapost/Seismic experience is a plus)
• Strong project management skills
• Strong communication skills and ability to speak with customers at the executive level
• This is a remote position.

This is a long-term, 40 hour a week, paid hourly, remote opportunity. Hourly rate $50/hr.

If you meet the qualifications above and would be interested in working with ETMG on a contract basis, please submit a cover letter and resume.

About ETMG: We are a full-service marketing agency and have provided many of Silicon Valley's premier technology companies with effective marketing communications solutions since 1998. www.wedomarketing.com



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