IT Job Lists

Tuesday, March 21, 2017

[KITlist-Tech] Business Analyst (Sunnyvale, CA)

Please direct your responses to: frivera@otmcorp.com

Business Analyst needed for long term project work for direct client project. Client is Fortune 500, stable and growing.

**Local candidates with Local experience preferred due to intensive in person interviewing.

Responsibilities:

Business Analysis Role working with Technical Product Owners, Business Owners, Engineering Project Managers, etc. for implementing Mobile eCommerce Applications. Working on Gathering requirements, writing Agile User Stories, Defining Specifications, etc.

• Under general direction of senior project team members, coordinate, facilitate, execute on project goals and objects and provide periodic updates and feedback.

• Work with business user community to gather requirements, document existing business processes, and make recommendations on how to improve existing business workflows and processes, and obtain consensus from disparate business teams.

• Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis, and prototyping. Writing User Stories in an Agile Environment. Working with Jira or equivalent.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

• Identify and Document Change Management Needs and Risk Analysis/Mitigation

Required Skills:

• Excellent English communication skills, both spoken and written

• Strong Experience with Business Analysis and Agile (Writing User Stories).

• Experience with business process re-engineering and optimization

• Software Prototyping Techniques (e.g., Evolutionary Prototyping, Incremental Prototyping, etc), User Experience, Mobile/Internet Applications

• Ability to create professional-caliber documentation including Business and Requirements Process documentation (including but not limited to UML Use Case, UML Activity Diagram), User Acceptance Testing (UAT) Scripts

• Experience with Business Process Modeling tools such as MS Office, Visio, Pages, etc. and JIRA

• Experience in Agile Development environments

• Ability to meet deadlines, document and understand web publishing application and processes, write system specifications and requirement documents. Very organized and detail oriented

• Manage process, timelines, and change requests

OTM Software Professionals is a locally owned and operated company in the Silicon Valley working on the hottest projects. We offer direct support to all of our employees as well as excellent benefits. Do you have the skills, experience and drive to become a part of the OTM team? Apply today to become part of the OTM team!

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[KITlist-Tech] Business Analyst (Santa Clara, CA )

Please direct your responses to: frivera@otmcorp.com

Business Analyst needed for long term project work for direct client project. Client is Fortune 500, stable and growing.

**Local candidates with Local experience preferred due to intensive in person interviewing.

Responsibilities:

• Under general direction of senior project team members, coordinate, facilitate, execute on project goals and objects and provide periodic updates and feedback.

• Identify and Document Change Management Needs and Risk Analysis/Mitigation

Required Skills:

• Excellent English communication skills, both spoken and written

• Strong Experience with Business Analysis and Agile (Writing User Stories).

• Experience with business process re-engineering and optimization

• Software Prototyping Techniques (e.g., Evolutionary Prototyping, Incremental Prototyping, etc), User Experience, Mobile/Internet Applications

• Experience with Business Process Modeling tools such as MS Office, Visio, Pages, etc. and JIRA

• Experience in Agile Development environments

• Ability to meet deadlines, document and understand web publishing application and processes, write system specifications and requirement documents. Very organized and detail oriented

• Manage process, timelines, and change requests

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Posted by: KIT List Jobs <jobposting2@kitlist.org>

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Monday, March 20, 2017

[KITlist-Tech] Systems Engineer | ZAG (San Jose, CA)

Please direct your responses to: resumes@zagtech.com

ZAG Technical Services, Inc. (ZAG) is an award winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Northwest, consistently delivering solutions designed with the business needs in mind, deploying according to best practices and managed in a way to ensure our clients stay productive.

Our engineers take pride in the work they perform on a daily basis and will work alongside some of the brightest minds in the industry. The work will include involvement in some of the most visible and challenging projects within Fortune 500 customers. Our valued partners include Microsoft, Citrix, VMWare, Nimble Storage, and Dell. Other platform knowledge will be taken into consideration based on alignment to ZAG's technical offerings.

We are looking for a Systems Engineer for our San Jose office to serve as a lead technical contact responsible for it delivery including infrastructure and application availability for our clients. In this critical role, you are the technical point of contact for escalations and troubleshooting of infrastructure and application issues. You will also be involved with everything from new customer migrations and implementations to troubleshooting of technical delivery issues and guiding technical direction for our clients.

We are looking for a strong mix of technical knowledge and skills including:

• Office 365

• Wireless – Configuration and Troubleshooting

• Cisco ASA/Firewall – general, configuration and troubleshooting

• Layer 3 Switching/VLAN configuration and troubleshooting

• Windows 2010

• Server 2012 and 2016

• Plan and Design

• AD

• Group policies

• Minimum 4+ years in various roles that demonstrate knowledge of network engineering design, installation and support

But we are looking for more than just technical skills. We are looking for engineers that are creative and eager to find new and better ways to implement, maintain, and support customers' environments. Ideally you can provide the technical expertise with a strong consultative and customer service focused attitude. You are an active listener who focuses on the customer's needs and drive results and customer satisfaction. And you are eager to learn. You want to stay current and keep up with the changing trends in the IT field.

If this sounds like you, please send your resume to resumes@zagtech.com.

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Posted by: KIT List Jobs <jobposting2@kitlist.org>

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[KITlist-Tech] Customer Support Specialist / Engineer - Level 2/3 - Remote (San Jose, CA)

Please direct your responses to: resumes@zagtech.com

We are looking for a Customer Support Specialist in our San Jose office to be a primary point of contact to existing customer, including but not limited to:

• providing technical assistance and support for computer systems, software and hardware

• providing PC system software configuration services

• troubleshooting and resolving problems

• maintaining a service records database to track work completed

You must have:

• High School diploma or equivalent and 3+ years of relevant experience

• Microsoft Certification and/or COMPTIA A+

• experience with customer service principles and practices

• strong troubleshooting skills

• the ability to be resourceful and solutions focused

• a consultative approach in working with clients

• knowledge of call center technology is required

• proficiency in relevant computer applications as well as data entry and typing skills.

While your work will focus on technical support, we are looking for more than that. We need someone comfortable in a call center environment and using call center technology. Strong customer service skills are critical. You are an internal consultant and we are looking for strong verbal communication skills, strong service skills and attitude, the ability and desire to follow through and follow up when needed. Our customers are the reason we are in business and we want them to feel that when they call in with issues. This means you should also be a good listener and able to get to the heart of the issue and then help them resolve the problem. You should be resourceful and proactive in getting and communicating information.

What we offer you:

• Competitive compensation package

• Career development opportunities

• Benefits including medical, dental, life insurance, 401k

If this sounds like you, please send your resume to resumes@zagtech.com for immediate consideration.

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Posted by: KIT List Jobs <jobposting2@kitlist.org>

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Monday, March 13, 2017

[KITlist-Tech] Pre-Sales Engineer (Milpitas, CA)

Please direct your responses to: ykwan@fleetuptrace.com

The Pre-Sales Engineer (PSE) supports sales productivity and deal flow by securing the "technical close" in partnership with the sales organization. The PSE collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.

The PSE is responsible for supporting the sales organization's annual quota

Reporting initially to the VP, World-Wide sales, the PSE will report on a dotted line basis to the sales manager responsible for the sales team they are supporting.

JOB RESPONSIBILITIES

Works deals with the sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the VP/sales manager.

Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and FleetUp.

Secures input from all necessary solution stakeholders within FleetUp. Adapts solutions, as necessary, to ensure appropriate support.

Coordinates closely with internal sales, sales support, and service resources to align solution design/customization with customers' business requirements, and is the conduit of communication on timeline and evolution of development between engineering and the customer.

Secures from customer technical staff commitments needed to ensure a deal's "technical close."

Provides coaching and professional development to sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.

Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.

Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.

Preparing and presenting sales presentations (including product demonstrations) that reflect customer requirements and emphasize salable features of FleetUp equipment

Presenting seminars and workshops for the FleetUp sales team, partners and customers

Travel up to 40% of the work week

ACCOUNTABILITIES AND PERFORMANCE MEASURES

Maintains deal through-put in early deal-sales process steps.

Achieves FleetUp growth targets for the channel, sales team, and account base.

Maintains high customer satisfaction ratings.

Completes required training and development objectives in order to have a deep understanding of the space, compliance mandate, FleetUp offering, and ability to mentor internal team members and customers

REQUIREMENTS AND CREDENTIALS

BSEE degree or equivalent experience in technical sales engineering support

A minimum of 4 years' experience in Application Engineering and/or Technical Sales supporting sales of complex SaaS applications to enterprises

Exceptional communication skills that project confidence, professionalism, competence and demonstrate clarity

Experience communicating complex customer issues and use cases to development teams

Understanding of iOS and Android mobile platforms and development environments

Understanding of web development environments

Preferred experience, but not required:

Transportation

Telematics

FMCSA Compliance mandates

GPS and Location based services

PROFESSIONAL QUALITIES CRITERIA

High customer orientation

Works well independently as well as with a team

Excellent organization skills; professional presence

Systematic approach to problem solving with a strong attention to detail

Flexibility

Job Type: Full-time

Salary: $80,000.00 /year

inShare

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[KITlist-Tech] Technical Support Engineer (Glendale, CA)

Please direct your responses to: ykwan@fleetuptrace.com

Technical Support Engineer Job Duties:

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Participates in development of client training programs by identifying learning issues; recommending instructional language.

Accommodates client disabilities by recommending devices and techniques.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities; maintaining personal networks.

Accomplishes information systems and organization mission by completing related results as needed.

InstallationResponsible for product hardware installation, maintenance and client support.

Responsible for keeping accurate records and data entry.

Able to schedule and manage installation projects.

Account Monitoring

Responsible for managing client data and resolving issues.

Proactive in searching for inaccuracies in data and troubleshooting.

Position Qualification:

Ideal candidates must be self-motivated and comfortable in the dynamic atmosphere of a technical-based company.

Must possess strong presentation skills and be able to communicate professionally in written responses to emails when submitting reports.

Organized and analytical, the ideal candidate is able to eliminate sales obstacles through creative and adaptive approaches.

Must be prepared for travel.

Experience and familiarity with our product and line of business a plus.

Training will be provided.

REQUIREMENTS

Must be able to start right away

Must have a car

M/S Office and GoogleDoc skills

Project management skills

Reliable form of transportation

Vehicle maintenance or mechanic experiences are not required, but a plus

Ability to speak and understand Spanish is a plus, but not required

Job Type: Full-time

Job Location: Glendale, CA

Job Type: Full-time

Required experience:

Customer Service: 1 year

Technical Support: 1 year

Required language:

Spanish, Cantonese, Mandarin

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Posted by: KIT List Jobs <jobposting2@kitlist.org>

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Saturday, March 11, 2017

[KITlist-Tech] File - Tell a Friend! Plus, tips to manage KIT Email Volume

Hello Everyone,

We've grown to over 71,000 members just by word-of-mouth by friends helping friends find great jobs.

I really appreciate all the support and the amazing people in this special community!

In order to have enough great jobs for everyone, we need you to tell employers and recruiters about the KIT List so we can get everyone back to work (or into new jobs) faster. The power of friends helping friends is the whole spirit of the KIT List!

KIT LIST TIPS:

This is the monthly reminder to let you know that if the volume of KIT emails is getting too much for your system, here are three options to help you manage them:

1. Direct all KIT emails to a special folder:

Some email systems allow you to create separate folders within your in-box. Create a KIT List folder and then create an email filter that will direct any emails with the word "KIT" in the subject line into that folder.

2. Have your emails grouped into one (or more) KIT email per day:

You can choose "Daily Digest" on your YahooGroups email preferences so that instead of getting individual emails. About twenty individual emails are then combined into one. Depending on the email volume for the day, you may receive more than one digest email.

Go to the KIT List home page on Yahoo Groups at:
http://groups.yahoo.com/group/KITlist-Tech/

Go to the "Edit Membership" link near the top of the page right above the blue bar saying "Sue Connelly's Keep In Touch List." Under Step 2, choose "Daily Digest" in the "Message Delivery" section. Hit the "Save Changes" button at the bottom of the page, and you should be all set.

3. Stop all KIT emails and view jobs via the Web:

Go to the KIT List home page on Yahoo Groups at:
http://groups.yahoo.com/group/KITlist-Tech/

Go to the "Edit Membership" link near the top of the page right above the blue bar saying "Sue Connelly's Keep In Touch List." Then go under "Message Delivery" and choose "Special Notices." Be sure to choose "Special Notices" since we do occasionally send out important messages from the moderators. Then hit the "Save Changes" button at the bottom of the page.

Also, please let us know if you get a job or candidate from the KIT List, it means a lot to us (Amy, Kelly and me) to hear how it's working for you!

Take care,

Sue Connelly
KIT List Founder

Amy Sloniker Plunkett
Kelly Connelly
KIT List Moderators

www.kitlist.org

The KIT List is a service of Connelly Communications, Inc.

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Join the new KIT Resources List!
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By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.

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