Please direct your responses to: bfuellenbach@newrelic.com
Are you an Apple-centric support tech ready for an exciting and challenging new role? Do you have experience in a support environment while also working with critical back-end system administration? We are expanding quickly and need critical IT specialists for our San Francisco and Portland offices.
In this role you will provide agile end-user support in a mostly-Mac (and iPhone) organization. You will be responsible for day-to-day support of our laptops, desktops, printers, and services. You will support various web applications including Google Apps, Slack, and BlueJeans. You will be the first point of contact for local end user support. On-call and after-hours support will be required as a part of a rotation.
The right candidate will bring ingenuity, creativity, and considerable knowledge -- and apply all of these in their own unique way.
Responsibilities:
- Provide first level support for computer and mobile device issues; escalate problems as necessary to the appropriate groups or staff
- Configure and install IT hardware, including laptops, peripherals, and printers
- Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
- Provide meeting support and AV troubleshooting
- Maintain accurate inventories of software and hardware assets
- Use a ticketing system to track and maintain high level of service and support
Qualifications:
- 2+ years of experience providing desktop support to a substantially Mac-based operation
- Demonstrated experience troubleshooting macOS
- Hands-on experience in troubleshooting email issues and a solid understanding of email/calendar clients and Google Apps
- Ability to configure end user smartphones
- Familiarity with a VoIP telephony environment.
- Familiarity with JAMF Pro and CrashPlan
- Exposure to Windows 10 support a plus.
- Ability to work both independently and as a member of a team
- Customer oriented and service first attitude.
SEND YOUR RESUME TO: Brad Fuellenbach bfuellenbach@newrelic.com
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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