[KIT-list] Customer Advocacy Program Specialist (SF Bay Area - REMOTE, CA )

If you are interested in this role, please direct your responses to: heather@wedomarketing.com

You are welcome to share this with a friend or colleague!


Envision Technology Marketing Group, Inc. (ETMG) seeks a Customer Advocacy Specialist for a client in Sunnyvale, CA. Our client is looking for a candidate with a track record in supporting customer advocacy/reference programs to help evangelize their innovative customers and the business value they achieve.

The Customer Advocacy Program Specialist will work closely with advocacy program managers, sales, field marketing, services marketing, product marketing, and service provider teams to create and maintain a robust library of internal win write-ups, identify and recruit new customer references, and support the overall operations of the Community and Customer Advocacy Team.

The ideal candidate will have a background in marketing, sales, or communications; be able to focus on multiple projects simultaneously, and gather content from multiple sources to summarize and communicate to different audience types.

Responsibilities:
* Drive pipeline for Anatomy of a Win (AOW) internal win stories through ongoing outreach to key stakeholders in sales, product, and marketing
* Produce concise, compelling AOW content to support reference selling
* Fulfill sales and marketing reference requests, industry analyst requests, and speaker submissions
* Maintain customer reference database to ensure data integrity (with reference activities, account details & customer details)
* Post public content to the website, social media channels, and Juniper's Elevate online community
* Manage internal communications via sales enablement site, company intranet, and a variety of product, sales, and marketing newsletters
* Assist with weekly OKR dashboard and quarterly program reporting
* Work with global advocacy, field, and product teams in refreshing/retiring success stories
* Support ad-hoc projects as needed, including customer awards, PR/AR, and community communications

Desired Skills and Experience
* B.A./B.S. in Marketing or Communications strongly preferred
* Must have project/program management experience
* 3+ years experience in high-tech marketing programs, customer references, sales enablement, sales or communications
* Customer reference database and Salesforce.com experience required. Reference Edge experience preferred.
* Strong customer service orientation
* Resourceful, adaptable and deadline-driven
* Self-directed and accustomed to working as a virtual team member
* Poise, discretion, and a demonstrated ability to interact with individuals at all levels of an organization
* Must be located in CA

This is a full-time, long-term contract, paid hourly, remote opportunity. Hourly rate $40/hr.

If you meet the qualifications above and would be interested in working with ETMG on a contract basis, please submit a cover letter and resume.

About ETMG: We are a full-service marketing agency and have provided many of Silicon Valley's premier technology companies with effective marketing communications solutions since 1998. www.wedomarketing.com


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