[KIT-list] Customer Success Specialist for Kids Activity Marketplace (Remote)

To apply, please send your resume to Pam Crone at pam@activityhero.com and mention that you saw this listing on The KIT List.

 

Customer Success Specialist for Kids Activity Marketplace

 

ActivityHero is an online marketplace for kids' camps and classes. We are driven by our mission to simplify parenting. We offer parents and activity providers all the necessary tools and assistance to help children learn and have fun in their local area or online.

We are looking for a self-motivated, customer-driven individual to help activity providers be successful in the ActivityHero marketplace. This includes adding the latest camp and class sessions, monitoring performance and making improvements as needed. You will be directly contributing to the company's success by ensuring the accuracy and quality of the camp and class listings in our marketplace. 

This is a part-time role. Ideal candidate is available Monday - Friday from 2:00 - 6:00PM (PDT) but there is some flexibility and hours can be added if desired.

Responsibilities:

• Create and optimize listings
• Monitor product listing campaigns on an established schedule, checking the ongoing accuracy of site appearance and performance of campaigns; proactively communicate with customers about the status and any potential optimization
• Answer customer questions about product file format and content

Qualifications & Skills Required

• Associates or college degree
• 2+ years experience in ecommerce, online customer service or equivalent
• Must have excellent written and verbal communication skills
• Must have excellent interpersonal skills with the ability to work efficiently and effectively within a collaborative, cross-functional environment
• Has exceptional attention to detail
• Ability to manage multiple tasks and projects in parallel and prioritize what's most important
• Ability to work well under pressure in a fluid, fast-paced team environment while meeting critical deadlines
• Quick learner and able to work with new systems and software
• Experience with Salesforce, Zendesk, Google Sheets (or Excel) or other online tools
• Genuinely interested in customers and their success
• Excellent instructional communication skills via phone, chat or email