The Infrastructure Manager is responsible for the installation, maintenance, daily operations, expansion, and management of all network and server infrastructure for Asurion Mobile Applications, including office hardware and network and customer implementations within distributed dedicated and shared datacenters. The Manager will be responsible for 4 in house staff as well as maintaining and developing working relationships with corporate IT functional groups. In addition, the Manager will be responsible for expanding the team both on and off shore. This position will report to the Director of Infrastructure and Operations and will be accountable for all infrastructure changes made to the office network and the production environments and will be expected to maintain a 99.99% system uptime.
Primary Responsibilities:
• Effectively manages the day to day activities of the team including employee maintenance such as time off approvals, performance appraisals, and promoting a positive working environment.
• Maintains a manner of leadership and flexibility that diffuses pressure and promotes a team atmosphere.
• Provide training and mentoring to the team members.
• Provides the strategy for the creation of processes and procedures with input from business teams, development, and IT Support.
• Maintains expertise in the application and use of systems, tools, and processes within the department´s scope
• Maintains expertise in the business processes that drive the applications within the department´s scope
• Promotes customer satisfaction and quality customer service
• Develops and maintains positive working relationships with Clients and other Asurion departments by representing the department as a respected ambassador.
• Ensures support and coordination of afterhours tasks as required by the department´s scope and deliverable timelines.
• Escalates issues to Management in a timely and appropriate manner.
• Ensures resource workload is clearly defined and appropriately coordinated to meet deliverable timelines.
• Ensures the appropriate documentation and adherence to departmental processes and procedures.
• Encourages an open, learning, and progressive environment to allow the team´s exploration of new solutions.
• Monitors data security.
Qualifications:
• CS or Engineering Degree or equivalent experience
• 7-9 years of demonstrated experience as a senior linux systems administrator and/or network administrator
• 3-5 years experience building, mentoring and managing a technical infrastructure team
• Strong foundation in a scripting language
• Experience implementing third party IT applications (Nagios, Cacti, Samba, Kickstart, etc)
• Must be able to demonstrate a focus on continuous improvement and optimization of organizations, technologies, people and process
• Must demonstrate ability to successfully manage teams through change
• Strong ability to see the ´big picture´ and able to implement strategies that align tasks/people/requirements for success in meeting the department goals
Asurion Mobile Applications develops and manages industry leading applications that enable wireless subscribers to easily transfer their data to a new device if they lose, damage or replace their current device. From contacts and ringtones to pictures, videos and wallpaper, many wireless subscribers consider the content on their wireless devices more valuable than the device itself. Asurion´s Data Protection service helps wireless subscribers protect their digital assets, while providing wireless carriers with additional revenue streams, increased ARPU, greater subscriber loyalty and reduced churn.
About Asurion:
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-company NEW, provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer´s wireless content and software. Asurion is the exclusive provider to many of the world´s premier telecommunications and retail companies. The company is privately-held with more than 10,000 employees and operates in six countries across three continents. For more information, please visit www.asurion.com.
EOE
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