Please direct your responses to: jobs@intacct.com
Integration Support Analyst
Intacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications for AICPA (the trade association of the accounting profession) and focus only on one thing – delivering the most comprehensive cloud financial management system to SMB companies and CPA firms with over 5,000 companies. As the fastest growing leader in this space with a strong focus on customer satisfaction, we value the individuality, ingenuity and originality each employee contributes. The talent and drive of our employees is a key to our continued success.
Recognized once again in 2012 as a "Bay Area Top Workplace," Intacct is seeking top talent, motivated to help businesses and CPA firms achieve their business goals. Intacct's growth provides increasing opportunity for our employees in a collaborative environment. Intacct looks forward to talking with you about being a part of our success.
"Intacct is committed to building a company of distinction and providing an outstanding workplace where our culture allows employees to flourish. We know that Intacct's success and rapid growth are a direct reflection of the contributions our employees make. We are honored to be recognized again as one of the Top Workplaces in the Bay Area, especially when the distinction is based on the direct feedback of our employees."
- Robert Reid, President & CEO
Job Description:
The Integration Support Analyst (ISA) will provide support for integrations between Intacct and 3rd party applications, including SalesForce.com, Clarizen, Avatax, and more. In addition, the ISA will provide support for Intacct Web Services and platform development. In this highly visible customer facing role, the ISA candidate will be an experienced support engineer who will leverage their technical and support expertise to work with clients to solve complex issues.
Job Responsibilities:
• The Integration Support Analyst will be responsible for supporting external customers with issues relating to:
• Using the Intacct Web Services API's
• Using the Intacct Platform Product
• Supporting and repairing Intacct Integrations with third party applications
• Intacct Customization Services issues such as:
o Smart Events
o Smart Rules
o Packages
o Custom Fields
o Custom Documents
• Create plans to address customers' issues and design and build tools to solve customer problems.
• The successful candidate should have a passion for delivering exceptional service, and a track record delivering in a technical support role.
Job Requirements:
• Bachelor's degree in computer science or related fields
• A minimum of 5-7 years of experience working with web-based programming languages such as PHP, Python, Perl and XML
• A minimum of 5-7 years of experience in a customer interfacing support role
• Excellent understanding of integration techniques between systems using XML is REQUIRED
• Experience with SQL databases in cloud computing environments is a PLUS
• An understanding and exposure to standard accounting modules (Accounts Receivable, Accounts Payable, General Ledger, and Invoicing) is highly desired
• Hands-on experience with applications such as SalesForce.com, Clarizen, or Avatax and past experience working with and building a knowledge base is highly desired
• Exceptional communication skills, both written and verbal
• The successful candidate should have a passion for delivering exceptional service, and a track record of delivering in a technical support role.
• We are looking for a strong problem solver with critical thinking skills who can identify root causes and solve difficult problems.
• The role may require supporting customers around the world in different time zones, and dealing with multiple customers at the same time.
Please apply at: http://us.intacct.com/about-us/careers
Linkedin Careers Page: www.linkedin.com/company/intacct-corporation/careers
Like Intacct Careers on Facebook: https://www.facebook.com/IntacctCareers
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