Please direct your responses to: rxHGZC@dropbox.theresumator.com
Client Engagement Manager – Online/mobile Web Tillster, Inc.
What We're Looking For:
What We're Looking For:
TILLSTER seeks a highly qualified Client Engagement Project Manager to take the lead role in managing one or more projects involving extensive external and internal client engagement; coordination and scheduling of people and other resources; and, closely tracking and reporting project progress against client expectations and delivery schedules. This is a highly visible role requiring interaction across all internal functional and project related resources; and, direct day-to-day client interaction. This position offers opportunities to project manage US domestic and/or international projects with significant room for growth as the Company expands.
Basic Qualifications:
• Manage TILLSTER cross functional team responsible for pilot deliverables.���
• Develop and manage pilot schedules, scope, change management and outcome variances.���
• Identify and mitigate pilot project risks by developing solutions by drawing upon appropriate TILLSTER resources���
• Manages a portfolio of concurrent TILLSTER customer projects of varying sizes and complexity.���
• Works with Executive Sponsor and core team to develop and document customer engagement project plans and ensure understanding, alignment, and buy-in regarding expectations.���
• Leads the project from inception through completion, ensuring all project milestones are met and that the project is delivered on schedule with a high level of quality and customer satisfaction.���
• Authors and manages the project plan inclusive of project resource coordination���
• Drives cross-functional team deliverables, schedules, hitting target milestones, and managing assigned projects according to plan���
• Facilitates the development of shared project goals and milestones (deliverables and schedule)���
• Maintains all project plans and documentation on an ongoing basis.���
• Ensures advance preparation for all project meetings, as well as appropriate follow-up ( e.g. prepare agendas, ensure pre-reads are available, promptly complete meeting minutes, organize and archive materials.���
• Develops and implements tools and processes which support the achievement of project goals, as well as timely and effective communication of progress and challenges to all stakeholders���
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.���
• Manages day-to-day operational aspects of a project and scope.���
• Reviews deliverables prepared by team before passing to client.���
• Communicates with Executive Team members as appropriate to flag project concerns and personnel or resource issues and seek guidance on resolution.���
• Leads post-mortems on all projects and incorporates learning into future projects and tools���
• Engage with clients as necessary to develop deliverables, communicate status and set expectations.���
• Identify opportunities for expansion and coordinate with the sales team to scope the specific requirements���
• Other duties as directed or required.
Required Qualifications
• Previous experience managing large online and mobile projects���
• 3-5 years of client engagement project management experience.���
• Bachelor's degree or equivalent experience in computer science, business or related field
• Proven ability to effectively scope and document requirements���
• Strong working knowledge of implementation methodologies, operations, and technologies.���
• Working knowledge with at least one of the following business areas:���
o Retail Point of Sales���
o Restaurant Operations���
o Call Center/Customer Service���
o Business Analytics���
• Combination of business experience, technical project management skills, and a willingness to 'roll up one's sleeves' and get involved in project details���
• Team player who will work within the company to continue improving the way TILLSTER serves its customers���
• Experience using Project Management Tools including MS Project( 2007, 2003), MS Visio, MS Excel, Salesforce CRM.���
• Excellent organization, time management, and communication skills���
• Proven ability to manage within the scope of a given project���
• Ability to work independently and within a team environment���
• Ability to balance working remotely and onsite���
• Ability to measure implementation success by pre-defined customer criteria���
• Ability to coordinate cross-functionally within TILLSTER���
• Ability to travel to on an as needed basis
ABILITY TO TRAVEL INTERNATIONAL TRAVEL UP TO 40% MAY BE REQUIRED.
TOO APPLY: rxHGZC@dropbox.theresumator.com
Basic Qualifications:
• Manage TILLSTER cross functional team responsible for pilot deliverables.���
• Develop and manage pilot schedules, scope, change management and outcome variances.���
• Identify and mitigate pilot project risks by developing solutions by drawing upon appropriate TILLSTER resources���
• Manages a portfolio of concurrent TILLSTER customer projects of varying sizes and complexity.���
• Works with Executive Sponsor and core team to develop and document customer engagement project plans and ensure understanding, alignment, and buy-in regarding expectations.���
• Leads the project from inception through completion, ensuring all project milestones are met and that the project is delivered on schedule with a high level of quality and customer satisfaction.���
• Authors and manages the project plan inclusive of project resource coordination���
• Drives cross-functional team deliverables, schedules, hitting target milestones, and managing assigned projects according to plan���
• Facilitates the development of shared project goals and milestones (deliverables and schedule)���
• Maintains all project plans and documentation on an ongoing basis.���
• Ensures advance preparation for all project meetings, as well as appropriate follow-up ( e.g. prepare agendas, ensure pre-reads are available, promptly complete meeting minutes, organize and archive materials.���
• Develops and implements tools and processes which support the achievement of project goals, as well as timely and effective communication of progress and challenges to all stakeholders���
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.���
• Manages day-to-day operational aspects of a project and scope.���
• Reviews deliverables prepared by team before passing to client.���
• Communicates with Executive Team members as appropriate to flag project concerns and personnel or resource issues and seek guidance on resolution.���
• Leads post-mortems on all projects and incorporates learning into future projects and tools���
• Engage with clients as necessary to develop deliverables, communicate status and set expectations.���
• Identify opportunities for expansion and coordinate with the sales team to scope the specific requirements���
• Other duties as directed or required.
Required Qualifications
• Previous experience managing large online and mobile projects���
• 3-5 years of client engagement project management experience.���
• Bachelor's degree or equivalent experience in computer science, business or related field
• Proven ability to effectively scope and document requirements���
• Strong working knowledge of implementation methodologies, operations, and technologies.���
• Working knowledge with at least one of the following business areas:���
o Retail Point of Sales���
o Restaurant Operations���
o Call Center/Customer Service���
o Business Analytics���
• Combination of business experience, technical project management skills, and a willingness to 'roll up one's sleeves' and get involved in project details���
• Team player who will work within the company to continue improving the way TILLSTER serves its customers���
• Experience using Project Management Tools including MS Project( 2007, 2003), MS Visio, MS Excel, Salesforce CRM.���
• Excellent organization, time management, and communication skills���
• Proven ability to manage within the scope of a given project���
• Ability to work independently and within a team environment���
• Ability to balance working remotely and onsite���
• Ability to measure implementation success by pre-defined customer criteria���
• Ability to coordinate cross-functionally within TILLSTER���
• Ability to travel to on an as needed basis
ABILITY TO TRAVEL INTERNATIONAL TRAVEL UP TO 40% MAY BE REQUIRED.
TOO APPLY: rxHGZC@dropbox.theresumator.com
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