Please direct your responses to: jobs@thesagegroup.com
Are you a ServiceNow expert? Our client, a market leader in the Virtualization arena, is looking for a Sr. ServiceNow Business Analyst/Administrator to focus on the analyzing and troubleshooting of their ServiceNow platform. You will need to be able to work alongside other members of the infrastructure services operations team to improve availability of their production environments and mature their processes. To be successful you will need a strong technical orientation; be a creative problem solver; be motivated to advance in the field; and work well in a team-oriented environment. If interested, please apply!
Responsibilities:
Manage ServiceNow instance, including administration, troubleshooting, and work-flow process improvement and fine-tuning
Work closely with the assigned project manager to keep team focused on delivering solution
Be extremely well versed in problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, and training
Maintain working proficiency in data center tools platform through self-directed and formal training
Analyze data center tools and services, working in conjunction with IT's Architecture team to develop implementation and integration strategies for such tools
Work with project managers that may include, but are not limited to, interaction with upper management and project stakeholders, project cost estimating, and proposal reviews
Work closely with the Data Center Strategy Governance team in order to implement policies that will be executed across global data center footprint
Skills Required:
Experience with ServiceNow is MANDATORY
7-10 years of experience deploying and supporting tools for IT organizations
7-10 years of working experience with Data Center focused IT Asset Management projects through full PM Managed lifecycles
Experience with CMDB – up to and including architecture and deployment of federated solutions
Shown ability to work with business units in order to understand tools requirements
Understanding of data center operations and management of mission critical facilities
Able to think "outside the box" and develop creative solutions to complex problems
Business Process Improvement experience a plus
Experience with Data Center Infrastructure Management (DCIM)
Experience with AutoCAD and TileFlow (or other CFD modeling software) a plus
ITIL Certified a plus
Strong presentation skills
Timing: Immediate
Duration: 6 months+
Location: Palo Alto, CA
Responsibilities:
Manage ServiceNow instance, including administration, troubleshooting, and work-flow process improvement and fine-tuning
Work closely with the assigned project manager to keep team focused on delivering solution
Be extremely well versed in problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, and training
Maintain working proficiency in data center tools platform through self-directed and formal training
Analyze data center tools and services, working in conjunction with IT's Architecture team to develop implementation and integration strategies for such tools
Work with project managers that may include, but are not limited to, interaction with upper management and project stakeholders, project cost estimating, and proposal reviews
Work closely with the Data Center Strategy Governance team in order to implement policies that will be executed across global data center footprint
Skills Required:
Experience with ServiceNow is MANDATORY
7-10 years of experience deploying and supporting tools for IT organizations
7-10 years of working experience with Data Center focused IT Asset Management projects through full PM Managed lifecycles
Experience with CMDB – up to and including architecture and deployment of federated solutions
Shown ability to work with business units in order to understand tools requirements
Understanding of data center operations and management of mission critical facilities
Able to think "outside the box" and develop creative solutions to complex problems
Business Process Improvement experience a plus
Experience with Data Center Infrastructure Management (DCIM)
Experience with AutoCAD and TileFlow (or other CFD modeling software) a plus
ITIL Certified a plus
Strong presentation skills
Timing: Immediate
Duration: 6 months+
Location: Palo Alto, CA
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Posted by: KIT List Jobs <jobposting2@kitlist.org>
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