Please direct your responses to: http://channel-impact.force.com/careers/apex/ts2__JobDetails?jobId=a0K1600000dr2OREAY
Role: vCIO
Location: San Francisco
Channel Impact is seeking a vCIO for a client located in San Francisco. A key component of their Tier5 Service is the assignment of a vCIO to each account they support. Providing their clients with a dedicated consulting resource at the executive level helps them ensure that we are maintaining a high-level view with each customer.
Responsibilities:
Account Management
Maintain regular, proactive communications with client representatives
Set and manage customer expectations
Monitor Customer Satisfaction, by both direct and indirect means
Work with customer to directly address any questions or concerns with regard to the quality or effectivenessof our service delivery
Establish service metrics and review with customer on a regular basis
Where appropriate, work with internal delivery teams to adjust/improve our service delivery model where appropriate to better align with customer needs
Provide the customer with a primary point of escalation on all critical issues
Strategic Advisor
Develop and manage a Strategic Roadmap to provide the client with at least 12 months of strategic vision for IT
Conduct Quarterly Business Reviews with the customer to ensure we are staying in sync on vision, budget, business planning, emerging needs, and customer satisfaction
Act as the client's Chief Architect for the design and planning of new systems, and to ensure that both existing and planned solutions are effectively integrated and aligned with the customer's business needs
Conduct annual budget reviews with each customer to manage and track all IT related expenses
Provide the client with a Strategic Consulting resource in support of all aspects of IT as the relate to the customers business, including evaluating 3rd party solutions and negotiating with 3rd party vendors
Conduct regular Technology Briefings with customers to educate them on emerging technologies and services that may be relevant to their business
Quality Management
Conduct regular reviews of client site documentation for thoroughness and accuracy
Meet with Primary Engineers to evaluate the quality of service delivery to the client and solicit feedback on the customers' needs and issues
Participate in internal Tier5 meetings to provide input, identify gaps, and help develop solutions to service delivery problems
Conduct regular spot-checks and ticket reviews to validate service delivery is up to standards and customer expectations
Conduct regular reviews of service metrics and systems performance reports to identify gaps and potential problems
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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