[KIT-list] Executive Briefing Center Program Manager (San Francisco Bay Area, CA)

If you are interested in this role, please direct your responses to: https://channel-impact.secure.force.com/careers/ts2__JobDetails?jobId=a0K1L000013ir9AUAQ&tSource=

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Channel Impact is looking to add an Customer Experience Center (aka Executive Briefing Center) Program Manager to our winning team. In this role, you'll balance designing, developing, and delivering outstanding meeting experiences for the client's customers and strategic prospects, while also thinking strategically about building, growing, and scaling the client's Customer Experience Center (CXC) program.

This is a salaried, 6-month position, with the potential to extend. It is open to remote workers in the San Francisco Bay Area. This position is primarily remote with possibility for in-person events in San Francisco.

What you will do:

Design and co-create customer-centric, outcome-based interactive and experiential customer visits that will cater to Executive, Line of Business, and technical audiences…all at the same time
Write briefing documents, attend pre-briefing calls, develop winning agendas made up of technical and strategic content topics relevant to the customer, and consultatively match the best Executive and subject matter expert speakers for the customer and opportunity
Work collaboratively within a 'Team of Teams' from across the entire client & Partner Ecosystem
Exhibit excellent presentation, speaking, and communication skills
Plan, coordinate, design, and attend CXCs at key 3rd party and client hosted events during large well-known conferences
Be responsible for the CXC request process from day one, leading the request, insuring SFDC updates are complete, and CXCs are fulfilled within the appropriate SLA
Improve the process by which executive availability is determined, logistically planning and sourcing the right speakers for each CXC
Define critical metrics for your CXC program ownership, determining target goals for the number of monthly and quarterly CXCs by region and tactics by which to attain these goals
Own communication and partnership with client sales, educating them on CXC value, process, and benefits
You're a great fit if you have:

5+ years of marketing/event experience
Experience working with sales organizations in B2B SaaS a plus
Strong process orientation with priority for quality
Extremely organized with meticulous attention to detail, and strong follow-through
Strong written, verbal and interpersonal skills
Exceptional leadership skills w/ executive presence
Data-driven and experience with SFDC a plus
Strong project management, negotiation, and decision-making skills
Flexibility in a fast-paced, changing environment
Bachelor's Degree or equivalent work experience (required)


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