Please direct your responses to: resumes@zagtech.com
ZAG Technical Services, Inc. (ZAG) is an award winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Northwest, consistently delivering solutions designed with the business needs in mind, deploying according to best practices and managed in a way to ensure our clients stay productive.
We are looking for a Customer Support Specialist in our San Jose office to provide technical assistance and support for computer systems, software and hardware. You will be a primary point of contact for existing customers to provide PC system software configuration services for customer contracts, answer customer questions, troubleshoot and resolve problems, maintaining a service records database to track work completed.
You must have a High School diploma or equivalent and 3+ years of relevant experience, including entry level Microsoft Certification and/or COMPTIA A+. Experience with customer service principles and practices and knowledge of call center technology is required. You must be proficient in relevant computer applications as well as data entry and typing skills.
While your work will focus on technical support, we are looking for more than that. We need someone comfortable in a call center environment and using call center technology. Strong customer service skills are critical. You are an internal consultant and we are looking for strong verbal communication skills, strong service skills and attitude, the ability and desire to follow through and follow up when needed. Our customers are the reason we are in business and we want them to feel that when they call in with issues. This means you should also be a good listener and able to get to the heart of the issue and then help them resolve the problem. You should be resourceful and proactive in getting and communicating information.
If this sounds like you, please send your resume to resumes@zagtech.com along with your cover letter telling us about your technical skills and your ability to work with customers over the phone.
We are looking for a Customer Support Specialist in our San Jose office to provide technical assistance and support for computer systems, software and hardware. You will be a primary point of contact for existing customers to provide PC system software configuration services for customer contracts, answer customer questions, troubleshoot and resolve problems, maintaining a service records database to track work completed.
You must have a High School diploma or equivalent and 3+ years of relevant experience, including entry level Microsoft Certification and/or COMPTIA A+. Experience with customer service principles and practices and knowledge of call center technology is required. You must be proficient in relevant computer applications as well as data entry and typing skills.
While your work will focus on technical support, we are looking for more than that. We need someone comfortable in a call center environment and using call center technology. Strong customer service skills are critical. You are an internal consultant and we are looking for strong verbal communication skills, strong service skills and attitude, the ability and desire to follow through and follow up when needed. Our customers are the reason we are in business and we want them to feel that when they call in with issues. This means you should also be a good listener and able to get to the heart of the issue and then help them resolve the problem. You should be resourceful and proactive in getting and communicating information.
If this sounds like you, please send your resume to resumes@zagtech.com along with your cover letter telling us about your technical skills and your ability to work with customers over the phone.
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