Please direct your responses to: http://ch.tbe.taleo.net/CH14/ats/careers/requisition.jsp?org=OMNICELL&cws=5&rid=5914
Omnicell is seeking a top-notch Manager, Information Development. If leading teams and developing others is your passion AND you have a solid foundation in both management and technical publications/information development, please read on!
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The role of Manager, Information Development requires a passionate commitment to user experience, quality, and performance management. The Information Development department mission is to provide the ultimate information experience for everyone who interacts with Omnicell products. This manager works with his/her team to seek out, socialize, and incorporate user feedback, as a routine standard of practice. This manager employs effective methodologies for leadership tasks such as: resourcing and tracking all new development and sustaining documentation commitments; workload balancing; report outs to and collaboration with product development teams and senior management. Leading by example, this manager engages, inspires, and continuously develops a team of top performers. This includes demonstrating a keen awareness of team/individual performance strengths and areas for improvement—with clear, constructive communication of these observations. Finally, this manager serves as a collaborative, cooperative member of the Information Development management team. This team, together, ensures: efficient, high-quality content creation and production, document control/standards, compliance, escalation management, the collection/analysis/incorporation of customer feedback, and continual forward momentum toward our department mission.
Essential Functions:
• Advocate for the customer's information experience. This includes internal technical and external user/technical audiences. Set an example of willingness—to hear tough feedback and address it in a prescriptive, logical way that furthers the department mission. Use sound judgment, and SME sounding boards, to balance handling of individual requests (reactive) with overall ROI (proactive).
• Employ centralized project planning/tracking tools – optimized to DITA (topic-based content) and Agile product development cycles; meet with team and update regularly (daily/weekly).
• Collaborate with cross-functional teams to validate plans (schedule, deliverables) and address needs.
• Work closely with Consulting ID (content strategist, incoming request triage) on near- and long-term development plans and scheduling of incoming escalations.
• Ensure that self, staff, and work products remain aligned with the department mission: provide the ultimate information experience. Repeat, reset and adjust as often as needed!
• Review content produced on a regular basis to ensure quality standards (relevancy, accuracy, etc.) and customer experience goals are met for each audience type.
• Conduct regular management duties for a team of 5+ information developers, such as: performance reviews, staff development plans, quarterly goal setting/review, budget setting/tracking, weekly reports to senior management, reward and recognition, approvals (time off, purchases, etc.), compliance tasks (mandatory training, etc.), and corrective actions.
Required Knowledge and Skills:
BASE REQUIREMENTS
• Proven written and verbal communication skills.
• 5+ years team management experience.
• 5+ years in information development, technical writing or closely related discipline.
• Excellent Microsoft Office skills, particularly with Excel, PowerPoint, and Word.
• Familiarity with common publication tools such as Adobe Acrobat (Pro), FrameMaker, and Photoshop.
• Demonstrable eye for detail and general elements of design. This translates into the ability to enforce Omnicell publication standards.
• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines.
Highly Desirable
• Working knowledge of Information Mapping concepts and structured authoring (e.g., DITA).
• Experience in an Agile Development environment.
• Familiarity with online and on-product content solutions.
• Proven track record for creating effective presentations for varying audiences (Engineering/technical, Executive Staff, Marketing, etc.); comfortable with public speaking and presenting.
• Healthcare industry experiences a plus.
Minimum Requirements
• Bachelor's degree OR
• AS and Technical Writing Certificate with relevant work experience
Desirable
• Management degree, certificate or significant self-study
• Training in Information Architecture, DITA and XML authoring tools (e.g., Oxygen)
Work Environment:
Office environment
Omnicell is proud to be an EEO Employer, Disabled and Protected Veterans
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Be the Solution. Imagine the Impact.
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automation and business information solutions enabling hospitals and other healthcare organizations to streamline the medication administration process and manage costly medical supplies for increased operational efficiency and enhanced patient safety. Since 1992, more than 2,600 hospital customers worldwide have utilized Omnicell�s medication automation, supply chain, and analytics solutions.Our dedicated employees and unique culture focused on customer intimacy have garnered us respect and recognition in our industry. Every day, around the world, our people play a vital role in improving healthcare for everyone. Let Omnicell be your solution to a great career and imagine the impact.
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