Please direct your responses to: https://windriver.tms.hrdepartment.com/jobs/3809/Senior-Customer-Support-Engineer-Networking-Alameda-CA
Senior Customer Support Engineer - Networking
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Skill : Engineering -> Embedded Software Development
Category : Customer Support
Job Description:
Wind River Systems has a great opportunity for a Senior Technical Support Engineer. The candidate we are seeking is an excellent communicator both written and verbal, with a strong desire and ability to work with the customer to resolve their technical problems.
Please note: This is not an IT position for Systems Administration or Desktop Support.
Responsibilities include the following:
- Based on reports from developers using Wind River products, the engineer will identify and correct or provide workarounds for defects in network protocols, design and write programs that test functionality and demonstrate the proper implementation of network API.
- Communicate effectively with customers (developers) to resolve their problems
- Communicate effectively with account teams on customer issues
- Document customer issues and resolutions accurately and thoroughly
- Develop technical content, articles and demonstration code for online support site
- Participate in support process improvement activities
Job Requirements:
- Must be a US Person( US Citizen or Green card holder)
- BS in Computer Science, Electrical Engineering or related major.
- At least 3 years of experience in related field.
- 2 years programming experience with C/C++
- Knowledge of the protocols like IPSec, , OSPF
- Knowledge of networking protocols (TCP/IP, UDP, SCTP, IPv6)
- Experience with Layer2 and Networking Applications (DHCP, Telnet, FTP, Ethernet, VLAN, PPP etc.)
- Experience with embedded systems
- Experience with VxWorks and Embedded Linux
- Self-motivated, independent and comfortable working directly with technical customers
- Strong communication and customer service skills (written and verbal)
- Strong troubleshooting skills
About Wind River
Wind River, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is a world leader in delivering software for intelligent connected systems. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 1 billion products. Wind River offers the industry's most comprehensive embedded software portfolio, supported by world-class global professional services and support, and a broad partner ecosystem. Wind River delivers the technology and expertise that enables the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit Wind River at www.windriver.com.
Senior Customer Support Engineer - Networking
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Skill : Engineering -> Embedded Software Development
Category : Customer Support
Job Description:
Wind River Systems has a great opportunity for a Senior Technical Support Engineer. The candidate we are seeking is an excellent communicator both written and verbal, with a strong desire and ability to work with the customer to resolve their technical problems.
Please note: This is not an IT position for Systems Administration or Desktop Support.
Responsibilities include the following:
- Based on reports from developers using Wind River products, the engineer will identify and correct or provide workarounds for defects in network protocols, design and write programs that test functionality and demonstrate the proper implementation of network API.
- Communicate effectively with customers (developers) to resolve their problems
- Communicate effectively with account teams on customer issues
- Document customer issues and resolutions accurately and thoroughly
- Develop technical content, articles and demonstration code for online support site
- Participate in support process improvement activities
Job Requirements:
- Must be a US Person( US Citizen or Green card holder)
- BS in Computer Science, Electrical Engineering or related major.
- At least 3 years of experience in related field.
- 2 years programming experience with C/C++
- Knowledge of the protocols like IPSec, , OSPF
- Knowledge of networking protocols (TCP/IP, UDP, SCTP, IPv6)
- Experience with Layer2 and Networking Applications (DHCP, Telnet, FTP, Ethernet, VLAN, PPP etc.)
- Experience with embedded systems
- Experience with VxWorks and Embedded Linux
- Self-motivated, independent and comfortable working directly with technical customers
- Strong communication and customer service skills (written and verbal)
- Strong troubleshooting skills
About Wind River
Wind River, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is a world leader in delivering software for intelligent connected systems. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 1 billion products. Wind River offers the industry's most comprehensive embedded software portfolio, supported by world-class global professional services and support, and a broad partner ecosystem. Wind River delivers the technology and expertise that enables the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit Wind River at www.windriver.com.
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