Please direct your responses to: jacklyn.ho@experis.com
Title: Technical Writer/Process Documentation w/ Visio
Contract: 18 months
Location: San Jose, CA.
Responsibilities
- Work with customer technical and business contacts to understand and document the end to end process and systems flow for those partners whose commerce process is integrated with client through B2B connections.
- Identify multiple possible solutions to business integration challenges, capture best practices, drive reuse of those best practices across multiple partner engagements.
- Participate in project post-mortem analysis to identify opportunities to improve overall execution methodology and dissemination of best practices.
- Incumbent will work on multiple, simultaneous projects across a given theater
- Recommend effective process and methodologies for capturing and retaining process documentation and business knowledge gained through the migration process.
Requirements
- BS degree or equivalent plus 4-6 years of related work experience with specific focus on Technical Writing and process documentation.
- 2 - 4 years experience in process modeling, preferably in a high-tech, channel sales based business. Strong emphasis on commerce processes, primarily Quote to Order (Sales Process for Manufacturing a Product)
- At least 3 years high-tech industry experience.
- At least 2 years of customer facing support and engagement experience
- Strong written and spoken English language skills. Fluency in Spanish is highly desirable. Experience with current practices in documentation tools, processes, and standards. Familiarity with BOST and UML is an asset.
- -Must have flow chart experience and saavy with Visio.
-Experience with B2B process integration in a customer facing capacity is valuable (consulting, eg)
-Must have strong understanding of business process with the ability to document the process using Visio.
-Document AS IS process and work with SMEs on integrating new process and understanding the impact.
-Business flow
-Gather information and document content into a professional structure and presentation.
-Ability to up level existing documentation for a higher level audience including Partners and Stakeholders.
Success criteria skills
* Superior business process analytic and reengineering skills
* Strong communication and relationship building skills
* Cross functional collaboration and teamwork
* Strong technical understanding and business acumen
* Customer relationship management including both technical and business contacts
* Consulting and influencing skills
Please send resume to Jacklyn.ho@experis.com
Thanks,
Jacklyn Ho
Jacklyn.ho@experis.com
408-369-4104
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
No comments:
Post a Comment