Sr. Field Applications Engineer (IRC32481)
Synaptics is the leading worldwide developer of user interface solutions for
mobile computing, communications and entertainment devices. Our mission is to
enrich the interaction between users and their intelligent devices. Synaptics
products emphasize ease of use, small size, low power consumption, advanced
functionality, durability and reliability, making them applicable to a multitude
of markets, including notebook computers, PC peripherals, mobile phones, and
portable entertainment devices such as MP3 players.
Job Responsibilities
The Senior Field Application Engineer (FAE) is the principal technical liaison
between the Synaptics engineering product development teams and the key
Synaptics customers located in California and throughout North America. The FAE
is the primary contact for these customers on all technical questions or issues
concerning Synaptics products. Specific duties which are involved in this role
include the following:
• Develop and manage relationships with key contacts at the customer sites.
Establish credibility and influence with customers as a reliable and dependable
resource who can respond to inquiries in a timely manner and achieve results
• Understand the requirements and needs which customers have for specific
features and capabilities in Synaptics products. Explain the types of technical
solutions which Synaptics may be able to offer and answer questions as part of
the pre-sales process. Capture the specific technical requirements which the
customer is requesting and translate those into detailed specifications which
can be understood by the Synaptics product development teams. Negotiate and
facilitate compromises between the technical requirements of the customer and
the potential for Synaptics engineering to add new product enhancements or
features.
• Act as the principal leader for completing the project and delivering results
to the customer. As needed, make adjustments or modifications to the product
design and contribute technical solutions in order to complete the work within
established deadlines and meet customer expectations.
• Provide onsite and remote technical support for Synaptics customers located in
California and throughout North America. This role is based in Santa Clara, CA
and will involve travel up to 30% of the time to North America customer sites
and key design centers WW (focus on Asia). Finally, because this role involves
frequent contact with engineering teams which may be located in various time
zones, it may be necessary to participate in late night conference calls with
those teams lasting 1-2 hours for 2-4 nights each week.
Required Qualifications
• At least eight (8) years of relevant experience in Hardware/Software/System
Design or Applications Engineering. Educational background in mechanical,
electrical engineering, system engineering is preferred.
• Must be comfortable with ambiguity and have the ability to add structure to a
fluid environment
• Must have excellent skills in the areas of customer service, facilitation and
both verbal and written communication.
• Must be able to establish and manage customer expectations well. This
includes establishing relationships and credibility with customers, setting
expectations and delivering results in accordance with deadlines.
• The ability to bring an established network of contacts and relationships with
designers or engineers at key customer sites is preferred.
• Experience with touchscreen and touchpad development is preferred.
Experience is required in working through multiple product design cycles and
developing product features in order to meet customer requirements.
• Prior field applications engineering experience at a semiconductor or systems
company is a plus.
To apply, please visit: http://www.synaptics.com/careers
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