Please direct your responses to: jacklyn.ho@experis.com
Title: Technical Services Engineer
Location: San Jose, CA
Contract: 6+months(renewed quarterly)
To work after-hours/weekend on-call as required.
customer relationships as vital to the organization and demands a high level of professionalism from its support operations personnel. Client is seeking a Technical Services Engineer to join some of the industry´s brightest minds in deploying today´s most advanced networking analytics technologies. Looking for a dynamic individual with great interpersonal skills who is able to work in a fast-paced, customer-focused environment where technical and administrative (case management, customer correspondence, process documentation, etc.) skills are applied.
Responsibilities
To drive customer satisfaction and takes ownership for customer success.
To fully identifies and resolves issues identified within the case.
To apply known solutions to solve problems.
To works on problems of moderate scope and complexity that require more analysis and inquiry.
To expand product knowledge and to learn how the product is supposed to work.
To develop technical skills and knowledge, advancing beyond the fundamentals in at least one area.
To effectively seek assistance from other CSEs for problem resolution when required.
To assist other CSEs with problem resolution when possible.
To submit bug in collaboration with senior engineers, including all required related information.
To build and utilize basic to moderate complexity lab setups to duplicate and resolve problems.
To receive moderate supervision.
To follow established procedures.
To receive general instructions on routine work and detailed instructions on new assignments.
To interfaces with customers, Partners, field personnel, and internal engineering departments.
To shares information and communicates clearly with team members to improve team effectiveness.
To process faulty device replacements requests.
To use methodical troubleshooting techniques.
To research solutions from multiple sources, apply those solutions to successfully resolve customers issues.
To document the work for future reference in clients case management platform.
To work after-hours/weekend on-call as required.
To Demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
To develop technical skills and knowledge, advancing beyond the fundamentals in at least one area specifically in NMS technologies.
To demonstrate technical leadership to train, mentor & guide rest of the team.
To demonstrate leadership in adoption of processes and drive behavior of change.
Requirements
B.E./B.Tech. or M.E./M.Tech in Computer Science
Minimum 2-5 years of industry experience
Effective written and verbal communication and interpersonal skills.
Developing presentation skills.
Ability to function effectively in ambiguous circumstances.
Encourages and accepts feedback.
CCNA/CCNP certification is desirable to have
Goo understanding of Network Management System architectures
Excellent verbal & written communication skills
Excellent Customer handling skills
Continuous learning
Orientation towards teamwork
Crisis management skills
Excellent understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies
Excellent understanding of SQL Query design and optimization
Excellent understanding of Core Java Troubleshooting
Please send your resume to Jacklyn.ho@experis.com
Thanks,
Jacklyn Ho
408-369-4104
Jacklyn.ho@experis.com
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