Symmetricom (NASDAQ: SYMM), a world leader in precise time solutions, sets the world's standard for time. The company generates, distributes and applies precise time for the communications, aerospace/defense, IT infrastructure and metrology industries. Symmetricom's customers, from communications service providers and network equipment manufacturers to governments and their suppliers worldwide, are able to build more reliable networks and systems by using the company's advanced timing technologies, atomic clocks, services and solutions. All products support today's precise timing standards, including GPS-based timing, IEEE 1588 (PTP), Network Time Protocol (NTP), Synchronous Ethernet and DOCSIS® timing.
The Tech Support Engineer will be based in Delhi and report directly to the Technical Support Manager based in San Jose, California.
Responsibilities for this position include the following:
- This customer facing individual contributor role is focused on pre sales and post sales technical engagement
- Providing front line technical and applications support for our customers and sales representatives in the region.
- Preparing and presenting technical presentations (including product demonstrations) that reflect customer requirements and emphasize scalable features of Symmetricom equipment.
- Troubleshooting customer/network technical issue and suggest solution.
- Performing product trials, network audits, installation and commissioning of telecom network from synchronization perspective.
- Working as the technical lead for developing Synchronization bids in coordination with Engineering and Product Management in US.
- Preparing customer all application specific Customer Acceptance Tests, Application Notes
- Providing application-specific technical support for Symmetricom customers in the region.
- Developing technical competence on all Symmetricom products.
- Presenting seminars and workshops for the Symmetricom sales team, partners and customers
- Providing support and working as an advocate for the region to achieve and exceed sales goals for the region and division
- Documenting and entering all time and support functions within the Oracle CRM service ticket module.
- Project Management skills – ability to project manage installs from quote phase to implementation and closing.
- Ability to perform Symmetricom equipment installs and commissioning.
- Potential of 50% travel through the India and Asia region with also 2 trips to the United States
Essential qualifications for this position include:
- B.Tech degree in Electronics and Telecommunication from university/ institute of repute
- At least two years Project Managing technical equipment installs.
- PM certification desirable but not required.
- A minimum of 7 years experience in Application Engineering and/or Technical Sales
- Specific experience in the area of Synchronization and Telecommunications networks (SDH, PDH, ATM, Carrier Ethernet, Wireless, SSU)
- Computer skills with Microsoft Suite- Word, Excel, PowerPoint
- Excellent verbal and written communication skills; clarity and timeliness
Professional qualities criteria:
- High customer orientation
- Works well independently as well as with a team
- Excellent organization skills;
- Systematic approach to problem solving with a strong attention to details
- Flexibility
- Professional presence
- Willing to travel extensively – this job has up to 50% travel requirement
Desired qualifications include:
- Multi lingual speaking skills in more than 2 languages
— Additional technical degrees
- Experience working for a US-based high technology company
Symmetricom values candidates who are team oriented and have the ability to combine strong interpersonal skills with effective leadership and well-structured processes.
Click here to applyhttp://www.applytracking.com/track.aspx/21K2v
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