Please direct your responses to: www.lifelock.com
The Sr. Program Manager's mission is to plan, manage, and execute multiple strategic projects to ensure that corresponding business objectives are met. This role requires strong leadership skills and an ability to communicate effectively with a broad range of stakeholders. This role reports within the Program Management Office.
Responsibilities:
• Lead large, complex, enterprise-wide projects through all project lifecycle phases
• Support business sponsors with project definitions through strategic analysis and project scoping
• Meet project goals while adhering to established project methodology and governance standards
• Manage project resource allocation to meet objectives
• Identify risks and drive implementation of risk management plan
• Plan and facilitate team meetings and working sessions and communicate results
• Establish and maintain relationships and communications at all levels of the organization
• Develop and facilitate change management plans/actions
• Prepare reports for upper management regarding project status
Job Requirements:
Tools required: MS Office, Project, Visio
Competencies:
• Strategic project planning
• Ability to deal effectively with ambiguity
• Strong interpersonal skills
• Strong written and oral communication skills
• Ability to communicate effectively with information technology teams
• Strong problem-solving, analysis and process improvement skills
• Effective decision-making skills
• Attention to detail
• Strong work ethic
• Adaptability and ability to learn "on the fly"
• Experienced with agile software development
• Experienced in the creation and modification of business processes
Qualification and Education Requirements:
• Bachelor's Degree
• 7 to 10 years' project management experience with business consulting or equivalent experience
• Project Management experience with new product introductions and/or Customer Service/Contact Center initiatives
• Project Management Professional (PMP) required
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