Please direct your responses to: kimchi.nguyen@experis.com
Title: Lab Tech Support
Location: San Jose, CA
Duration: 12+ months
Lab Support of Technical Marketing Lab.
- Build, configure, and troubleshoot local area network (LAN), wide area network (WAN), for Demonstration, Certification/Verification testing.
- Support build request, tear downs in an orderly fashion.
- Experience from cisco IOS, IOS-XR, IP Routing, VM hypervisors and Optical transport is a plus
Job Description:
The main focus of this position will be working on building testbeds with a base configuration, utilizing lab tools such as ticket/case system and an asset management system. Additional responsibilities include general lab operations tasks such as shipping & receiving, RMAs and general lab upkeep. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.
Responsibilities:
* Possess excellent organization skills to project manage your own assigned projects
* Build testbeds requested with base configuration
* Maintain ticket /case system to track correspondence
* Maintain asset management database to track hardware inventory
* Provide telephone and email support
* Work collaboratively with other lab engineers to solve complex issues
* Shipping and receiving of equipment
* Track / document items for RMA
* Generate and review wiki knowledgeable articles
Requirements:
* 2 years of professional work experience
* Cisco Certification (CCNA level or IOS XR Specialist Certification) preferred - unless you can demonstrate that you have enough networking work experience that makes this a moot point
* Experience with IOS XR is preferred
* Excellent troubleshooting skills
* Knowledge/understanding of Linux and tools preferred
* Must be a self-starter and highly motivated to get things done proactively
* Able to keep up in a dynamic fast-paced environment
* High level of accuracy
* Team player
* Must be able to work 40 hours/week
* Must be able to lift at least 50 pounds
* Must be somewhat knowledgeable about using tools - you will be doing racking and stacking so you need to be comfortable using hand tools and rack lifts
* Must have work authorization that permits you to work in the US
Please email resume to the below contact for immediate consideration.
Thank you.
Kim Nguyen
408-369-4109
kimchi.nguyen@experis.com
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