Please direct your responses to: amy.wong@windriver.com
Location : Santa Clara CA US 95051
The IT Desktop Support / AV Specialist will support internal Wind River employees globally via the telephone, remote access tools and through our ticketing system. The position requires desktop experience, including hardware builds, deployment and software installations. In addition, this person will be the primary audio video support person for the Executive Briefing Center in Santa Clara.
Major Responsibilities:
Executive Briefing Center - Telecommunications / A/V
-Coordinates, diagnoses, and troubleshoots executive briefing center support requests.
-Provides support services to local executive briefing center attendees with technical problems and information technology issues involving desktop/laptop software, hardware or network services.
-Develops, documents, and maintains standard operating procedures, best practices and customer service guidelines relating to the Executive Briefing Center operations.
-Support includes setups, changes and termination of A/V, network, and telephony services.
-Will be available to assist the executive briefing center during business hours and flexible for off hours support.
Desktop/HelpDesk
-Assist with the deployment of hardware and software to the Santa Clara office.
-Troubleshoot and resolve hardware and software issues on the global helpdesk.
-Setup / Troubleshoot Windows workstations and getting users up and running for the Santa Clara office and Alameda offices when stationed in Alameda.
Core Competencies:
-Demonstrates strong customer service focus, problem solving and teamwork abilities.
-Provides support and communicates appropriately across all levels of the organization internally and externally. This is a high profile position and appropriate interaction with senior level executives is required.
-Follows accepted language standards, uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.
-Follows established procedures on routine tasks, requires instruction only on new projects or assignments and works under supervision.
-Comprehends communication from others; attends to messages from others; correctly interprets messages and responds appropriately.
-Quickly gains knowledge, understanding, or skill; readily absorbs and comprehends new information from formal and informal learning experiences.
-Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.
-Approaches change objectively; treats change and new situations as opportunities for learning or growth.
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