Team Leader - Support & Trust and Safety
We are searching for a dynamic, entrepreneurial Team Leader of Support & Trust and Safety for Oodle, Inc.´s San Mateo, California HQ. The right candidate will work closely and effectively with the Product, Engineering, Partner Support, and Finance teams to provide support for a rapidly growing base of users, self-service customers, and cobrand partners.
As an integral member of an experienced team that is reshaping the online classifieds industry through innovation, this position will be involved in all business processes and strategies relating to Trust and Safety, cobrand tier II support, and ultimately self-service customers. In this critical role, you will help define the processes and structures required to ensure increased operational efficiencies, customer retention and satisfaction. This position reports to the VP of Sales.
Responsibilities:
Lead a team of support professionals in a player/coach capacity
Responsible for establishing and executing the trust and safety strategy
Responsible for providing Tier II technical support for cobrand partners
Responsible for gathering feedback from the community and turning that into actionable feedback for the product and engineering teams
Assist with migrating self-service customers from a subscription model, to a pay-per-post model and support customers post-transition
Work closely with Product Development and Engineering to prioritize and project manage all initiatives to support cobrands, Trust and Safety, and simple self-service customers
Skills:
4 years building, developing, training, and managing teams responsible for customer support
3 years experience utilizing support solutions (Jira preferred)
Demonstrated ability to define and implement processes, procedures, and policy
Demonstrated knowledge of social media
Ability to lead and influence cross-functionally, with leadership, peers, and subordinates
Strong attention to detail and excellent follow through
Ability to work quickly and accurately in a fast-paced environment
Strong organizational skills and an ability to handle multiple tasks simultaneously
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist-Tech/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist-Tech/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-Tech-digest@yahoogroups.com
KITlist-Tech-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-Tech-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment