Technical Product Manager
LiveOps is seeking a Technical Product Manager for its telephony platform. The
person in this role will have the responsibility for defining the roadmap and
capabilities necessary to be the industry leader in the SaaS contact center
space.
Responsibilities include:
- Responsible for market analysis and requirements for directing the product
strategy and roadmaps
- Responsible for working closely with product and sales teams to build
telephony roadmap based on market needs and customer demands
- Work very closely with engineering to define product requirements, scope, and
manage projects using a Scrum methodology
- Manage and prioritize the backlog of telephony features and capabilities
- Influences senior levels
- Lead product launches. Work with other Product Management and sales teams to
coordinate launches
- Lead strategy and product offerings for Liveops' product lines including new
products definitions and business cases
- Evangelize the telephony platform roadmap
- Work independently or lead others on projects
Skills:
- 5+ years experience in product management, preferably in the Contact Center
or Telecom space
- Skills and experience working with Scrum or other Agile development
methodology strongly desired
- BA/BS degree in computer science or engineering
- An understanding of telephony service providers is a plus
- Knowledge of utilizing Web services and/or SIP is a plus
- Strong customer orientation with the ability to listen, organize and champion
key initiatives and projects for product development
- Strong written and oral communication skills, with ability to articulate
complex technology simply
- Excellent leadership, negotiation & persuasion skills
- Some project management skills or experience desired
- Flexible, self motivated, team player
- Some exposure to being a Product Manager in a SaaS environment would be
useful
About LiveOps:
LiveOps helps companies break away from the complexity and constraints of
traditional call center models. We provide the only complete On-Demand Contact
Center solution; the largest community of highly qualified, independent, at-home
agents for call center outsourcing; and proven best practices from our
experience operating the largest virtual call center in the world.
In the direct response market, LiveOps has gained the undisputed reputation as
the best performing call center outsourcer, with 30% more revenue per campaign
than traditional outsourcers. For the enterprise market, LiveOps helps companies
transform their traditional contact center into a more flexible, highly
scalable, and cost-effective on-demand contact center model.
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