Jamcracker is the leading provider of Cloud Services Broker Software into Service Provider Markets including; telecommunications, technology - software/hardware, distribution – direct and multi-tier, and SI/Outsourcers – Enterprise. Jamcracker provides a software platform and services to enable Service Providers and Enterprises to deliver and manage Cloud Services (SaaS, IaaS, PaaS, etc.)
Roles:
• Primary post-sales technical interface between assigned clients and the Jamcracker divisions for the duration of that business relationship
• Supervise complex customer engagements that typically span 3 to 12 months in duration.
• Primary interface to customers across the management ranks as it relates to active projects and overall business relationship.
• Leadership role in coordinating client and Jamcracker teams for resolution of issues during active projects.
• Provide ongoing technical and business leadership for customers and partners with go to market, architecture, design, installation, configuration, and implementation of Jamcracker products and technologies.
Responsibilities:
• Maintain deep knowledge of Jamcracker solutions and related technologies
• Educate the customer on the overall Jamcracker´s approach and process along with managing customer responsibilities within that approach.
• Actively set and manage customer expectations regarding the solution/services provided for active projects.
• Ensuring a consistent understanding of the scope and approach for the proposed solution across Jamcracker functional teams for active projects.
• Oversees the creation, review, and delivery of customer-facing deliverables throughout the engagement lifecycle. Business requirements gathering, priorities assignment and solution definition (in collaboration with Product and Engineering).
• Primary author of project Statements of Work including articulation of expected use cases
• Responsible for managing the Statement of Work and all deliverables of the SOW with the customer.
• Manage client expectations and ensure clear and consistent understanding of the Jamcracker solutions on an ongoing basis
• Develop a trusted advisor relationship with key client personnel
• Define Jamcracker Marketplaces, storefronts and programs for client implementations
• Deliver technical/business presentations and demonstrations to clients and prospects
• Document best practices in deploying Jamcracker solutions
• Responsible for routine engagement account management duties and responsibilities
• Responsible for customer communication and management communication on customer engagements and status in collaboration with Services Project Manager
• Participate in up-sell/cross-sell of Jamcracker solutions and services with customer engagements alongside Jamcracker sales and marketing teams
• Provide 'user experience' and ´functional gap´ feedback to Product Management
• Document and communicate new features/product requirements to product management
• Ensure that client experiences (challenges, successes and concerns) are communicated to Customer Advocacy management in a timely fashion
Requirements:
• 7-15 years experience in relevant industry with relevant experience.
• Degree not necessary – just technical & business savvy
If you are interested in becoming a part of our winning team, please send your resumes to jobs@jamcracker.com - San Francisco Bay Area - local candidates only.
Jamcracker provides competitive compensation to the successful candidate. For full-time regular employees, we offer benefit programs including medical, dental, vision, short and long-term disability insurance, term life and AD&D insurance, and long-term care insurance. Other benefits include stock options, paid time off, and a 401(k) plan.
Qualified applicants receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or any other protected characteristic.
To all placement agencies: At this time, Jamcracker is not seeking any assistance from agencies. Please do not contact us directly regarding support in filling this or any other open positions.
To all prospective candidates: Due to the high volume of resumes submittals we are unable to follow up with each candidate on status of open positions. If we determine that there is a fit for one of our openings, you will be contacted by someone in our Human Resources Department. We appreciate your interest in Jamcracker.
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