Please direct your responses to: careers@cpp.com
Desktop Support Specialist
Onsite Full-time in Mountain View, CA
Salary Range is $50,000 – $65,000
Are you excited and passionate about Information Technology and customer support? Are you an energetic team player? Would you like to work for a company whose products make a difference in the world?
If so, you'll want to join our Information Technology department at CPP. We have a strong customer-focused approach, and a desire to continuously learn and be better.
CPP's corporate culture is dedicated, friendly, and committed to the professional development of all employees. We view our employees as a key asset to our success.
As a Desktop Support Specialist you will be responsible for:
• Supporting all desktops, laptops, PDAs, and tablets with a customer focused attitude.
• Tier 1 support, managing all internal technical requests from initiation to closure, while providing courteous, prompt, and reliable problem resolution.
• Working in conjunction with various departments by addressing technical questions related to CPP technologies.
• Interacting directly with IT team members to document, track, and resolve issues related to CPP infrastructure.
• Creating, updating and following-up on support cases to track and document customer related inquiries.
• Proactively developing standard operating procedures to streamline operations and maintain consistency.
• Logging all customer requests in the ticket tracking system.
• Managing and implementing software and hardware updates, patches and upgrades.
• Maintaining and deploying Virtual Desktop Images (Vmware VDI).
• Maintaining and deploying OS images on Desktops, laptops, PDAs, and tablets.
• Performing virus removal and ensure anti-virus software is current.
You will also help support IT with the following:
• CPP domain & DNS management
• Active directory & exchange server user account administration
• Printer vendor management
• Manage cloud backup system
The successful candidate will have:
• A minimum of 2 - 5 years technical and Desktop support experience.
• A customer-focused attitude and mindset.
• Deep knowledge of Microsoft desktop operating systems and applications, Apple products, LAN environments, browsers, and anti-virus software.
• In depth knowledge of various operating systems, software systems and hardware configurations as well as desktop remote management tools.
• Excellent verbal and written communication skills.
• Previous experience with customer relations management systems and processes.
CPP offers a competitive compensation package and bonus plan, a comprehensive benefits package including 401(k) with employer match, and long-term professional development.
Please email your resume to:
Jessie Lockhart, Director, Human Resources
CPP, Inc.
Mountain View, California
Email: careers@cpp.com
In the interest of time, your cover letter, resume, current or most recent salary & salary requirements must be included for your candidacy to be advanced
Myers-Briggs Type Indicator and MBTI are trademarks or registered trademarks of the MBTI Trust, Inc. in the United States and other countries. Strong Interest Inventory is a registered trademark and the CPP logo is a trademark of CPP, Inc.
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