Please direct your responses to: nancy.smith@windriver.com
Engineer Specialist – Linux & Networking
Location: Nashua, NH or Canton, MA
Overview of Responsibilities
Use your technical expertise and knowledge of embedded technology to assist account teams in closing large opportunities. In addition, you will be responsible to provide professional engineering services and customer trainings that enhance customer success while using Wind River products. Along the way, product deficiencies and enhancements are communicated to product engineering groups at Wind River. It is critical that the individual in this role is constantly developing and deepening his/her expertise in the latest products and industry technologies.
Detailed Responsibilities
• Assist Account Teams in defining technical solutions.
• Architect, develop, and deliver Proof of Concepts, demos and presentations.
• Technically support customers with product Use Case evaluations.
• Deliver consulting, training, mentoring and debug assistance services.
• Develop technical content and use cases for on line support, tech pubs, and customer trainings.
• Customer Support escalation handling
• Provide meaningful, customer-centric feedback to product engineering via formal and informal channels.
Seek out product, design services and customer education opportunities that will enhance customer success, generate revenue, and reduce the overall support burden.
Requirements
• BSCS/BSEE Degree, MS preferred, plus five years of experience minimum
• Wind River products, embedded computing, and industry expertise
• Strong Linux & Networking skills
• Low level device driver, BSP, and OS development experience, networking experience a plus
• Strong technical problem solving skills
• Excellent interpersonal and communication skills
• Ability to travel to customer sites
Demonstrated success consulting with customers, resolving complex problems and architecting solutions.
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