Please direct your responses to: jobs@egain.com
Title: Analyst
Work full-time in a highly collaborative geographically distributed environment with other skilled software professionals in Product and Field teams.
Responsibilities
Respond to questions from the field on product functionality and published roadmaps, by assimilating information from different content locations and personnel within the Product Group.
Assist Product Managers to respond to questions on product requirements from the Engineering team.
Define behavior of minor product enhancements with guidance from product managers.
Document and publish responses to frequently asked questions and hard to find information on a continuous basis.
Work closely with project managers across geographies to stay current on upcoming product plans and use this information to update product managers and field.
Develop functionality and technology expertise on eGain products.
Skills
Communicates coherently and concisely (verbal and written)
Diligent and pays attention to detail
Able to participate in technical discussions and be comfortable with general technology concepts
Understanding of web-based architectures including how systems interface with each other
Ready to be challenged, to learn, and to have fun.
Enjoys working as part of agile software teams
Requirements
BS in Computer Science or Engineering
2 to 3 years of software development experience in Product Engineering or Professional Services teams.
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