Job Title: Technical Account Manager
Reports To: Director of Professional Services & Customer Support
Duration: Full Time - Regular Hire
Years of Experience Required: 2-5 years
Expected Travel Time: To 10% to 25%
JOB DESCRIPTION:
This is a key position in our Professional Services organization to manager existing customer accounts. The Technical Account Manager is responsible for liaising with Fortune 1000 clients after the sales process is completed and the customer is fully engaged. This role entails providing deliverables directly to a customer, managing key aspects of the customer relationship, managing the implementation of the SDL Language Weaver Training Methodology and delivering regular presentations for customers. The Technical Account Manager plays a critical communication role between customers and the rest of the company on a daily basis.
This position requires hands on account management skills, paired with the ability work strategically with the sales and marketing teams, assist in management of a technical methodology and be a main point of contact with customers at multiple touch points in the customer lifecycle. It is preferred to have candidates with programming backgrounds, such as familiarity with REST and SOAP API's. A solid understanding of content management, translation management, social media and web-based platforms is required.
The ideal candidate is both process oriented and seasoned in client facing positions. A firm grasp of iterative customer interaction models is also required.
ESSENTIAL DUTIES:
• Manage all aspects of a customer relationships
• Manage and handle all main customer communication during project implementation
• Create and communicate technical project progress throughout the technical methodology.
• Presentation of products features and capabilities to customers
• Troubleshoot customer problems before and during integrations
• Hands on development and technical work as needed
QUALIFICATIONS:
Applicants should have a degree in Computer Science or equivalent technology specialty and/or equivalent professional experience. Applicant should have industry experience of 3 + years with developing Web 2.0 solutions, content management, social media development and professional services consulting. Broad knowledge of web, Java and Microsoft technologies is helpful. Strong ability to architect and implement solutions with third party applications or web technologies is required. Experience in Java, .NET, AJAX, PHP, Perl, C++ or similar preferred.
Excellent time management, interpersonal, problem solving, organizational, and technical skills required. The candidate must have the ability to demonstrate initiative, adaptability, and to think beyond "outside of the box". Must have the ability to coordinate a wide range of assignments by managing dependencies, expectations and effectively communicate with stakeholders.
We offer a competitive benefits package inclusive of:
• Competitive base salary
• Performance based bonus
• Casual dress environment
• HMO & PPO Health Insurance Options
• Dental
• Vision
• 401k with company match
• Stock Option Plan
• Vacation
ABOUT US:
Language Weaver, Inc., was founded in January 2002 to commercialize a breakthrough approach to automatic language translation and natural language processing, based on research advances made at the University of Southern California's Information Sciences Institute (USC/ISI).
Language Weaver's resulting product, statistical machine translation software (SMTS), uses a
statistical rather than traditional rule-based approach to correlate words and word groupings from language to language and produce the highest probability output. In July of 2010 Language Weaver was acquired by SDL and became SDL Language Weaver.
SDL is the leader in Global Information Management (GIM) solutions that empower organizations to accelerate the delivery of high-quality multilingual content to global markets. Its enterprise software and services integrate with existing business systems to manage the delivery of global information from authoring to publication and throughout the distributed translation supply chain.
SDL offers clients an end to end Global Information Management Solution. The business is growing rapidly, both organically and through acquisition, and derives approximately 50% of its revenues through North American based clients.
Quite simply, we accelerate the way the world communicates!
To apply, please go to: https://sdl.tms.hrdepartment.com/jobs/2910/Technical-Account-ManagerUSA-Language-Weaver-Los-Angeles?lcid=en-US
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