Tableau Software Inc.
Open Position: Technical Support Specialist
Location: Seattle, WA
To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs
Tableau Software is one of the fastest growing technology companies in the world, with 100% annual sales growth. Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals. Our software is for anyone with data and questions! Additionally, Tableau's web products (http://TableauPublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations. Check out our products at: http://www.tableausoftware.com/products/tour.
Tableau's culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.
Technical Support Specialist
Tableau Software customers love working with our products, and we love helping them achieve amazing results. Technical Support Specialists are natural problem solvers, passionate about customers, curious about technology, and driven to succeed. As part of the Technical Support team, you will become an expert in Tableau, an award-winning software journalists say is "almost too easy to use" and "the best software we have seen in years". This entry level position is ideal for graduates with a technical or quantitative background who enjoy working in a cutting edge, dynamic environment with limitless opportunities for professional and career development. As a Tech Support Specialist, you will delight customers, work hard, learn a lot, and have fun.
Key Tasks and Responsibilities
+ Effectively communicate with customers via email, phone, and other electronic methods to ensure client's effective use of Tableau's products
+ Rapidly diagnose and route incoming cases to appropriate teams
+ Research, reproduce and resolve customer software and technical issues
+ Collaborate with Development and Engineering to escalate support cases and priority customer issues as appropriate
+ Document and maintain program /project records
+ Maintain appropriate case-related files and records, including customer records
+ Other duties as assigned
Required Knowledge and Experience
+ Bachelors Degree in technical or quantitative major or equivalent experience
+ Natural problem solver with a curiosity about technology. Able to work flexible hours on a rotating schedule – including evenings, holidays and weekends if necessary
+ Highly creative, curious technologist and problem solver
+ Excellent research skills
+ Strong documentation, verbal and written skills
+ Must have the ability to empathize with customers and convey confidence
+ Strong interpersonal communication skills, including customer service, empathic listening, conflict resolution, presentation and small group facilitation skills
+ Ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure
+ Ability to multi-task and handle frequent interruptions
+ Strong organizational skills
+ Database experience a plus
+ Experience in Customer Service or supporting enterprise mission-critical applications a plus
Working Conditions
+ Working conditions are normal for an office environment
+ Ability to sit for moderate periods of time working on a computer
+ Ability to wear telephone headset
Tableau Software, Inc. is an equal opportunity employer.
To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs
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