Location:Redwood City, US
Date:October 1, 2010
Reporting To:Sr. Director Connectivity and Partner Management North America
Reporting to You:None
Purpose
Management of launch and ongoing maintenance for mobile messaging programs with special focus on short code program management
Managing connectivity supplier related duties for the North American market.
Key Responsibility Areas:
The North America Short Code Manager will be the primary contact for customers and connectivity suppliers regarding short code programs and other two way messaging programs in North America.
Responsibilities include:
-Working with customers on their short code applications to ensure compliance with connectivity supplier guidelines. Re-working as needed upon feedback from connectivity suppliers.
-Similarly, working with customers who desire to make changes to their existing mobile messaging programs.
-Assisting with customer program testing with connectivity supplier to verify compliance.
-Provisioning of short codes and keywords for all N-American connectivity suppliers.
-Maintenance of existing mobile messaging programs, including responding to connectivity supplier audits
-Day to day management of the short code lease-payment process including procurement, processing and code leasing.
-Updating documentation on connectivity supplier requirements as well as related technical and regulatory specifications.
-Submitting client feature and coverage requests to connectivity suppliers
-Communicating changes in connectivity supplier requirements, both internally and to customers.
-Reporting internally and externally on progress as an application moves through the provisioning process and providing progress status updates on a central platform (e.g. dashboard, share folder, etc).
-Applying application configurations to enable various sales demonstrations.
-Providing post-sale short code subject-matter expertise.
-Submitting routing/provisioning trouble tickets to connectivity suppliers.
-Relaying outage and other P1 notifications (related to connectivity suppliers or 2-way services) to the customer support center.
Contact point for connectivity supplier trouble tickets, outage management, and profile changes
-Updates and management of customer routing profiles and connectivity changes within the approved change management process
-Periodic study of changes in MMA and connectivity supplier guidelines and updates of relevant Clickatell customer documentation and communication
-Other technical/administrative supplier connectivity tasks as required
-Understanding N-American regulation and connectivity supplier guidelines (including MMA guidelines) related to A2P SMS services
-Connectivity supplier interaction on a professional level to ensure compliance of 2-way services
-Troubleshooting and cooperation with "rest of world" supplier connectivity department to ensure collaboration
Core Competencies:
Excellent communication skills, including professional phone manner and reliable email response
The ability to manage connectivity supplier relationships very professional to ensure a strong commercial relationship.
Strong administration skills, experienced with MS Office Suite applications
Tech-savvy, conversant in application development
Detail-oriented, comfortable with technical configuration
General Competencies:
Ability to work productively in a team as well as independently
Ability to effectively communicate and collaborate with South African office
Familiarity with mobile messaging services and 2-way applications a plus
Experience and Education:
Minimum 3 years experience in a customer-facing position
Minimum 2 years experience in the mobile messaging field
Bachelor's Degree
Personal Characteristics:
-Organized
-Meticulous attention to detail
-Self driven
-Good interpersonal skills
-Positive attitude
-Customer service oriented
-Responsible and accountable
-Persistent, willing to contact suppliers and customers for follow-up
-Work / perform well under pressure
-Ability to work within a team
-Ability to work with remote management
-Ability to work in a geographically dispersed team
Special Requirements:
Available after hours from time to time.
Note:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and or ability required and is not intended to be an exhaustive list of all duties and responsibilities associated with this job.
You will be required to perform all reasonable duties assigned to you or related or incidental to the proper completion of your job tasks.
During a colleague's leave of absence from the company or during month end or peak business periods, you may be required to perform other job tasks upon reasonable request from your line manager.
You will be responsible for your own relocation costs (if applicable).
*Notes: when referencing connectivity suppliers it refers to N-American connectivity suppliers
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist-Tech/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist-Tech/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-Tech-digest@yahoogroups.com
KITlist-Tech-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-Tech-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment