We have an immediate need for Technical Support Engineer with following skill set:
PRIOR EXPERIENCE
1 year customer facing technical support
2 years Solaris Sys Admin - (SCSA preferred)
1 year UNIX scripting
1 year hands on use of Network Mgt Tools – (CCNA preferred)
1 year MS Windows Sys Admin
TECHNICAL KNOWLEDGE / SKILLS
Basic Routing and Switching Concepts
Conversational English
MS Word, Power Point, Excel
Basic UNIX script writing
SUCCESS FACTORS
Independently resolve 50% of all technical problems for assigned accounts
Clearly articulate technical issues
Demonstrate understanding how to collaborate to get things done for your accounts
Good relationship and communication with clients and customers
Effectively function as an extended member of other teams
Customer Satisfaction
Attention to detail
Follow-up
Problem Solving
TSE (L0) communication about support issues with assigned accounts
Accurate Record keeping / case notes / admin tasks
Timely completion of tasks
On-going education to receive networking certification
Team Player
EDUCATION
Bachelors Degree or equivalent experience
Interested candidates please email swapna@comsys.com with your resumes.
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