Our client is currently seeking a Professional Services Automation (PSA) Project Manager / Implementation Consultant to join their Professional Services Team. The primary role of the individual will be to assist customers through their implementation of the company's PSA application, providing business expertise, guidance, training and knowledge transfer.
We are currently recruiting a highly motivated, enthusiastic implementation consultant with relevant knowledge of both Cloud technologies and Professional Services processes. This individual will be proactively contributing to both the company sales and customer implementation process with the key goal of securing customer references.
The ideal candidate will:
• Be knowledgeable of SaaS / Cloud technologies
• Be experienced in Professional Services Automation (PSA) applications and solutions
• Be experienced in professional services processes, including services operations and project office processes
• Be experienced in project implementation methodologies and best practice
• Have a background in professional services management, services operations and/or project management
• Be able to function in a fast paced, dynamic, global environment and be capable of balancing multiple priorities most of which are deadline driven.
• Have excellent technical, analytical, and communications skills, and experience in working with cross functional teams
• Located and able to work in the U.S. and able to travel up to 40-60%
Role Overview:
• Provide application and implementation guidance, mentoring, training, and knowledge transfer.
• Presenting the PSA application via Web conference tools and via face to face meetings
• Perform remote implementations of the PSA application.
• Prepare and deliver standard and custom training events via web meeting or standard classroom methods
• Identify and translate customer needs to delivery, ensuring that they get maximum benefit from the PSA applications and best practice solutions
• Development of professional services documentation and other materials
• Identify solution and professional services enhancement opportunities and communicate these to the professional services manager
• Work efficiently with other teams ensuring smooth customer transition both into and out of Professional Services.
Experience Required
• 4+ years of professional services management (management of a PS team)
• Experience as a Project Manager
• Experience of professional services applications and solutions
• Experience of professional services methodologies and best practice
• Experience of SaaS / Cloud apps or platform
• Strong communication skills and an ability to work directly with customers
Position based on the SF Peninsula, requires travel up to 50%
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