We at Park Computer Systems, Inc., a Technology Consulting and Staffing company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening with our Key Direct Client which is a Fortune 150 firm to find a "Support Site Business Analyst" that may interest you or someone you know.
Below is a summary of the position.
Rek# 4821
Job Title Support Site Business Analyst
Loc: - Sunnyvale CA
Rate: - $51 on W2 (including Medical and basic Insurance)
Duration: - 6 months
Job Description
SUPPORT SITE BUSINESS ANALYST
The Client's Support Site is Client's internet portal for Customer Support.
This site contains applications and tools to help client's customers perform activities such as maintaining their company and installed base data, creating support cases, researching product information, downloading software and documentation and troubleshooting their issues.
This site is undergoing a major revamp.
The Business Analyst will be responsible for managing the re-implementation of selected applications hosted on the Support Site.
Responsibilities:
The Support Site Business Analyst will be responsible for:
- Partnering with the Subject Matter Experts (SMEs) and client's Business Owners of selected Applications to understand the Business imperatives of the business area
- Understanding the functionality of the Support Sit site components and their relationship to backend systems for selected applications
- Understanding the business processes employed by the stakeholder business areas in relationship to the selected Support Site applications
- As a key member of the NOW NextGen Project, designing and driving the delivery of improvements to the Support Site and it's interfaces to other systems by
o Coordinating the compilation of business requirements with the business owners
o Creating functional specifications
o Participating in solution design
o Creating test scenarios and test cases
o Performing User Acceptance (Integration) Testing
o Defect Tracking and Resolution
o Facilitating communication of Support Site changes to impacted stakeholders, including developing and coordinating delivery of training
Required Experience:
5-7 year's experience with the following:
Design and/or support of a Customer facing Portal
Creation of functional specifications, coordination of system enhancements with business owners and IT, creation and execution of testing and development/delivery of training materials for system or process changes
Understanding relational database schemas
SQL skills
HPQC
Experience with Content Management System a plus
Must have excellent written and verbal communication skills
Must be able to work in a fast paced, schedule driven environment with a minimum of direct supervision
If you believe you´re qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at 510.353.1700 x 226
You may respond to me via email but please be sure to include your direct phone number so I can reach out to you quickly.
In considering candidates for our various positions, time is of the essence and we are committed to responding to our clients promptly.
If you have not worked with ParkCom in the past and would like to know more about our company, check us on http: www.parkcom.com.
Thank you for taking time out of your busy schedule to read and respond to this message!
Thanks & Regards,
Sheetal
Talent Acquisition Specialist
Park Computer Systems, Inc.
Phone: 510.353.1700 x226
Fax: 510.353.1900
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