Support Engineer
Location: San Francisco, CA
Department: Product Engineering
Type: Full Time
Fluid is searching for a Support Engineer to act as the primary technical expert within the support organization for our Fluid Retail product suite. Fluid Retail provides leading online retailers like The North Face, Nine West, Reebok and Wag.com with a wide variety of merchandising tools including rich imaging, product configuration and social-enabled commerce. Read more about Fluid Retail at http://www.fluid.com/products/.
At Fluid, you will be responsible for collaborating with our customer support staff to identify and resolve technical issues. You have a technical background, thrive on making things right and use creative thinking to delight customers. This is a great career opportunity for a technical whiz who is passionate about online retail and the social web.
The responsibilities of a support engineer include:
• Diagnose and resolve customers' software problems
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
• Report bugs to the QA and development teams
• Improve our support materials, including documentation and demos
• Assist with product implementations
Required Skills
• Experience authoring valid modern HTML, CSS, and JavaScript.
• Familiarity with the capabilities, limitations and peculiarities of popular browsers such as Chrome, Firefox, IE, and Safari and operating systems such as Mac, PC, iOS, Android, and Blackberry.
• Experience with browser development tools like Charles, Firebug, and the Chrome Developer Tools
• Strong written and verbal communication skills. Ability to work directly with customers to solve complex issues.
• Ability to thrive in a fast-growing, entrepreneurial environment. Excellent at multitasking
Desired Skills
• Familiarity with JavaScript libraries especially jQuery
• Ability to read and write JSON and XML content
• Knowledge of programming languages like php and Java
• Experience with relational databases like MySQL
• Knowledge of Amazon Web Services (AWS), especially S3, CloudFront, EC2, and RDS
• Comfort with Ubuntu Linux and SSH
• Experience with file transfer mechanisms like FTP, SFTP, and rsync
• Experience in ecommerce and digital marketing
• A bachelor's degree in Computer Science or 2 years of technical work experience
About Fluid:
Fluid creates engaging customer experiences that drive conversion, satisfaction and brand loyalty. Fluid delivers these results though custom agency engagements and the Fluid Retail platform. Founded in 1998 and with offices in San Francisco and New York, Fluid's customers range from mass-market retailers to luxury goods manufacturers, and include top brands such as Coach, Diapers.com, Nine West, Reebok, Sears, The North Face, and Vans. For more information, visit www.fluid.com, and follow us on Twitter @Fluid or Facebook Fluid, Inc.
Apply Now:
Fluid is located at 222 Sutter in San Francisco, California, and is BART, CalTrain and Muni accessible. We have also have openings for senior level and junior level, front and back-end engineers. Please reply to Paul Stevens, paul@camden.ws and attach a copy of your resume or apply online at http://www.fluid.com/company/jobs. We look forward to your early response.
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