Please direct your responses to: http://techsoup.theresumator.com/apply/LnIpZG/Business-Analyst-Full-Time.html
The ideal Business Analyst candidate will possess a combination of technology and business experience to assist with all the planning activities -- definition, development, testing and deployment -- of the products and systems at TechSoup that support our e-commerce catalog website, our online-based donation programs and other technology services.
As Business Analyst, your role is to elicit, develop and analyze business and functional requirements, business processes, and data flows to ensure that all end-user and business needs are captured, analyzed and understood from a systems, business user and operational workflow perspective. This position reports to the Business Analyst Manager.
Who We Are:
TechSoup Global (www.techsoupglobal.org) is a non-profit organization that provides technology resources and knowledge to NGOs around the world. We offer a competitive nonprofit compensation package that includes full benefits.
Major Duties and Responsibilities:
• Lead the end-to-end process of design and development:
• Use analytics and business judgment to identify, prioritize, and translate complex business inputs from Business and Operations teams into technical solutions that meet industry standards for architectural resilience and sustainability
• Influence the Technology Team to implement solutions and enhancements that ensure technical compatibility and user satisfaction
• Work with Quality Assurance to ensure timely and comprehensive review and analysis of test cases, test plans, and general strategy
• Facilitate end-user acceptance testing and training, and assist with procedural and training documentation.
• Analyze business and user requirements, business system capabilities, workflow, and functional limitations, procedures, and problems to automate or improve existing systems (e-Commerce, ERP, CRM, CMS and others), and to recommend technical options and solutions for business issues including commercially available software Document the functionality of existing and new business systems, business models and the flows of data
• Keep up-to-date with applicable technologies as well as developments in the nonprofit sector.
Qualifications/Skills:
Experience:
• A minimum of 3 years' experience in Business Analysis, Product Management, or Quality Assurance in a relevant position• Extensive comfort with and knowledge of e-commerce, ERP and CRM, and Content Management Systems and enterprise applications
• Proven experience and contributions in a business analyst role for consumer-facing online commerce businesses
• A thorough understanding of Business Analysis best practices, per BABOK, including enterprise analysis, usability engineering, and business process management
• Extensive knowledge of and experience with the Software Development Life Cycle and project management principles and methodologies, including Agile SCRUM• A focus on user-centered design with an understanding of usability factors and techniques
• Involvement with nonprofits as an employee or volunteer preferred
Skills:
• Strong organizational skills with the ability to accommodate the fluctuating demands of our customers and partners
• Strong technical skills coupled with business intelligence and a deep understanding of customers' needs
• A highly effective command of verbal and written English to support the requirements management process,
including the ability to clearly communicate complex insights in a clear and easily understood manner to a variety of audience types, and the ability to conduct effective presentations and workshops
• Excellent analytical and problem-solving capabilities with an attention to details and a facility for understanding the complexities of integrated business systems
• Ability to work effectively in an independent manner and yet be effective at collaborating on teams and across functions while fostering positive, respectful relationships
Education
• Bachelor's degree or equivalent work experience.
Other Requirements:
Physical Demands
• Prolonged desk duties to include telephone or headset and keyboard duties.
• Willingness and capacity to work in a cubicle environment at a workstation and to come and go repeatedly throughout the day as is necessary to perform various responsibilities
• Capacity to communicate and enunciate adequately, in person or via telephone, in a manner that can be understood by those with whom the employee is speaking
Work Environment
• While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.
Why work for TechSoup Global?
Since the founding of TechSoup Global in 1987, our aim has been to harness the power of technology — not for technology's sake, but as a means to accelerate social impact. We believe that a strong civil society is as critical to local communities as healthy business and government sectors. And we believe technology has a significant role to play in strengthening organized civil society — by democratizing access to information and resources to achieve effective, system-changing outcomes. This belief inspires us and drives us to continue working with our partners to deliver relevant, innovative, and scalable programs. With the support of 90 (and counting) leading technology companies — including Microsoft, Adobe, Symantec, Cisco, Intuit, and Redemtech — TechSoup Global and its network have reached more than 384,000 nongovernmental organizations (NGOs) around the world. To date, we cumulatively distributed more than 10 million software and hardware solutions and enabled recipients in 52 countries to save more than US$3.4 billion in IT expenses.
Together with our partners around the world in the TechSoup Global Network, we strive to ensure that technology solutions are complemented by practical, locally relevant educational content. We engage a vibrant, active community to share knowledge and resources on technology for social benefit. In 2012, we had 3.8 million unique visitors to our websites from 190 countries and delivered newsletters around the world to more than 300,000 subscribers in 16 languages. We see enormous potential in strengthening our core capabilities: eligibility services, social sector data, and community-oriented technology innovations. We see new relationships to be brokered among our various stakeholders, which include foundations and corporations, government agencies and NGOs, social enterprises and intermediaries, public libraries, and individual volunteers working on all kinds of social challenges.
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