[KITlist-Tech] Senior Support Engineer/Hands-On Manager (San Jose, CA)

Please direct your responses to: anjana@parkcom.com

We are looking to hire a Senior Support Engineer for our client in San Jose,CA.This is a permanent full time position.

Title:Senior Support Engineer/Hands-On Manager
Location:San Jose,CA

JOB DESCRIPTION:

Requirements:
• Minimum of 8 years hands-on experience in post-sales support
• Minimum 3 years in 7/24/365 support environments
• Minimum 3 years experience in solutions that require significant end-user interaction; experience with supporting iOS and Android mobile applications strongly preferred.
• Strong background in support processes and methodologies
• Strong organizational skills, working with cross-functional teams in India and US
• Hands-on experience deploying pre-sales pilots working with large customers, preferably in the financial industry
• Technical background with some past experience in QA and sustaining engineering preferred
• Diligence and attention to detail are key skills along with ability to multi-task and prioritize work appropriately

Technical Areas:
• Good technical understanding of systems and networks, required for hands-on deployment of solutions in pre-sales pilots and post-sales troubleshooting
• Relevant technologies include Java/JBOSS, Oracle, Linux, SNMP, Nagios, Javascript, and HTML5. Client side platforms include iOS, and Android
• Knowledge of scripting will be a strong advantage

Processes:
Position requires defining support proceses and infrastructure including:
• Fault handling and escalation procedures
• Driving customer and internal escalation meetings
• Managing escalations from initial call to resolution
• Defining and upgrading current support portal

PLEASE FORWARD YOUR RESUME TO anjana@parkcom.com or call me at 510.353.1700 ext 234


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