We are helping one of our Key Direct Client which is a Fortune 150 firm find a "CRM Business Analyst"
Please send me an updated resume in Word to"shveta@parkcom.com" and call me at 510-353-1700*227 for this Urgent Direct Client W2 position in Sunnyvale, CA
CRM Business Analyst
Job Title: CRM Business Analyst
This Business Analyst position is for a project which involves a re-architecture and redesign of Customer Support Site. The successful candidate will be responsible for assisting with pre-migration Data Cleanup activities related to moving the content for the Support Site from file based structures to a Content Management System. Activities and required skills are outlined below.
Essential Functions:
With a moderate level of direction from the project manager, the successful candidate will be a member of a team which will:
* Analyze reports from the content migration tool to help determine the disposition of content.
* Coordinate data cleanup and data migration planning activities with content owners.
* Validate content disposition recommendations with content owners.
* Review migrated content for completeness, accuracy and potential problems of the migration.
- Communicate defects to the team in an organized fashion.
* Perform migration related data entry in an accurate and timely manner according to project standard
* Create UAT test plans for the testing of the data migration
* As appropriate, coordinate UAT testing with the content owners.
* Perform UAT testing, report and track defects, retest as necessary.
* Be able to review and edit content in a WYSIWYG tool to ensure consistency and correctness in style, grammar, spelling, and logic and adherence to project standards.
* Perform some light HTML cleanup of content as necessary
* Upload and publish content through the Oracle CMS
Job Requirements:
* Excellent oral and written communication skills
* Previous experience on a content migration or CMS implementation project highly desirable
* Basic knowledge of HTML
* Working knowledge of MS Excel
* Solid language and editing skills * English usage, spelling, grammar, punctuation
* Able to work independently and within tight timelines
* Experience with WYSIWYG editor such as Dreamweaver.
- Prior experience with Oracle Web Content Management Systems (Site Studio) is highly desirable
* Very good analytic skills; prior experience performing business analysis and testing
* Detail oriented and strong organizational skills
* Ability to work collaboratively and work with a team of other business analysts and cross functional peers to meet deadlines
* Ability to work with a minimal amount of direct supervision
* Familiar with HP Quality Center desirable
Location:- Sunnyvale, CA
Duration:- 4-5 months+
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