Technical Support Rep
Lakewood, New Jersey
Our client sells industrial tapes and is looking for a Technical Support Rep for their Lakewood, New Jersey office.
This position pays $55k and requires 'flex time' to allow for Pacific Standard Time coverage.
Under general direction, this person performs a broad range of services in support of the customer by responding to internal and external customer inquiries and requests including assistance with product selection and requests for product information, competitor equivalent products, technical data, sales channel, etc.
Handles all technical inquiries. Distributes tickets to other TS members accordingly, and assists all members as needed with questions and training.
Coordinates with factories, R&D and internal sales and marketing personnel to assure prompt, accurate response to customers.
Researches and resolves customer problems, including assisting R&D with product testing and evaluations of customers and sales samples.
Refers sales inquiries to appropriate person for action and follow up.
Creates and maintains procedures regarding sample requests. Includes maintaining appropriate inventory levels, sample shipment and statistics; coordinates shipping.
Updates, maintains and distributes product data sheets. Assists with proof reading English versions of product data sheets.
Updates and maintains the technical support shared drive data base for all Technical Support members.
Compiles information from all areas of Technical Support and the website, prepares and distributes a monthly report. Prepares and presents current and future TS works at all sales and TS meetings.
Manages all website content and reports.
Creates, updates & maintains product literature including flyers, brochures, folders, binders, sell sheets, and posters.
Assists marketing efforts by planning and attending exhibitions and trade shows. Follows up on trade show leads. Travel with market representatives visiting customers as needed.
Qualified and interested candidates should forward their resumes to resumes@marcomjobs.com
Please include a cover letter detailing your suitability to the position.
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