Infoblox based in Santa Clara, Ca pioneered the development of core network services appliances, which deliver utility-grade domain name resolution (DNS), IP address assignment and management (DHCP/IPAM), configuration (TFTP/HTTP), and network time (NTP). Infoblox solutions control and automate the core services that drive all networks and applications. Core network services are essential for all networks and applications. Put simply: without core network services, IP-based networks and applications grind to a halt. They provide the "glue" that binds networks, users, devices, applications, and policies. We possess a senior experienced management team, with a stellar customer list and continue to push the technology to continue our innovative leadership in our space. We are a private firm that is well backed and profitable. Our continued success requires us to expand to meet the growing demands of our customers.
Technical Support Engineer
The Technical Support Engineer will assist Infoblox's enterprise customers (predominantly US based) and Infoblox Sales team by providing Technical Support and troubleshooting Infoblox products. Methods of contact with customers / Sales will include phone/voice (both inbound and outbound); e-mail and web based case management system. In addition to comprehensive protocol and product training, Technical Support Engineers will also participate in online training and continuing education programs by Infoblox training team from HQ.
Skills and Experience:
5+ years Systems administration/network administration background
Strong networking and TCP/IP architecture knowledge.
Understanding of one or more operating systems (Microsoft/Linux) desirable.
Ability and desire to learn DNS, DHCP, other product related protocols and technology. .
Excellent written and verbal communication skills.
Ability to support and communicate with customers over the phone or preferred communication method by customer.
Excellent research/technical and troubleshooting skills
Bachelor's degree in Computer Sciences/ Engineering from a reputable University/Institute.
Infoblox is a very successful firm that is in the forefront of systems/networking technology. We really are seeking individuals that have a sincere urge to truly make a difference. We offer a highly competitive salary, bonus, and stock options. Please send your information to careers@infoblox.com
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