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Position Title: Principal On-Site Support Engineer (Walnut Creek/Corona-CA)
Company Name: NetScout Systems, Inc
Location: Walnut Creek, Corona, CA 94598
Company Description:
NetScout Systems, Inc. (NASDAQ-NTCT) is the leading provider of integrated network and application performance management solutions for organizations worldwide. Through the combination of Sniffer® and nGenius® technologies, NetScout enables customers to maximize the performance and efficiency of applications and content delivered across globally distributed networks. In today´s highly complex and rapidly changing IT environments, NetScout´s solutions play an essential role, providing the operational intelligence required to assure that critical networked applications and services run efficiently and reliably, meeting or exceeding user expectations, and increasing return on investment from the infrastructure.


Headquartered in Westford, Massachusetts, NetScout has approximately 800 employees and offices across the globe. NetScout serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers.
Job Description:
NetScout is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NetScout!
At NetScout Systems, we have an appreciation for knowledge. If you´re eager to apply your talent and drive, you will quickly discover that you can make a difference. We´re looking for highly skilled individuals with the ambition it takes to achieve quality results.


We are currently seeking an On-site Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.
This position will work at our customer location in Walnut Creek, CA or Corona, CA.

Essential Responsibilities:

-Work with customers to troubleshoot and resolve complex product issues

-Interface with our world-class support, development and SQA teams to identify and to resolve product issues

-Utilizing NetScout´s Knowledge Management database, research & develop technical tips and solutions
-Advise customer on network management best practices using NetScout product suite
Job Requirements
-Bachelors Degree in Computer Science/Network Security or equivalent discipline

-Minimum of 5 years in network management supporting external customers

-2 plus years in critical and managed customer care

-Experience working remotely, but cooperatively with HQ
-Demonstrated ability to identify and resolve complex network problems

-CCNA and proficiency in Linux required (CCNP preferred)

-Knowledge of Windows and Unix operating system environments

-Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)

-Ability to multi-task with strong attention to detail

-Understanding of server networking, including troubleshooting networking problems

-Solid problem solving skills and proven technical trouble shooting skills

-Proven effective oral and written skills

-Motivated, self–starter and also able to work well in a team

-Exceptional organization, time management and technical writing skills

-Ability to work efficiently and effectively on complex customer issues within tight time constraints

-Must possess an understanding of basic debugging techniques such as analysis of dump files, tracing, performance tuning, and monitoring

-Hands-on experience with the primary functionalities of a network analyzer or a packet-sniffer program for traffic captures

-Effective communication skills with ability to clearly explain ideas and influence decisions

-Self-motivated and constantly looking for ways to improve both product and process

-Exceptional organization, time management skills and multi-tasking skills
Additional Information:
The people behind our products are responsible for our company´s success, and we take your career ambitions seriously. As a NetScout Systems employee, you´ll enjoy a generous benefits package, including a liberal vacation policy, matching 401k plan, tuition reimbursement, medical, dental, domestic partner benefits, company-paid life insurance, short and long-term disability and AD&D. We also offer a Vision Plan and both a Flexible Medical and Childcare Spending Account. You will also be able to enjoy our on-site fitness center and meditation room.Application Instructions:
For immediate consideration, "Apply Online" At: HYPERLINK "http://www.Click2Apply.net/d8w27wn" http://www.Click2Apply.net/d8w27wn or visit our Web site at www.netscout.com.
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