Please direct your responses to: http://www.siliconvalleycf.org/careers
JOB SUMMARY
Under the direction of the Enterprise Applications Database Manager, the Enterprise Application Support Specialist will act as a liaison to SVCF staff and a technical subject matter expert for the foundation's core applications. This person's duties include but are not limited to end-user support, training, troubleshooting and documenting the foundation's business process and procedures.
A qualified candidate must have a proven track record of excellent customer service and professional client interactions and experience in applying in-depth technical support and detailed product knowledge to resolve software issues in a customer support organization.
Hourly salary commensurate with experience.
RESPONSIBILITIES
Develop a full understanding of the range of customer relationships held by the foundation and provide phone, online and in-person support to end-users (both internal and external) on the use of the foundation's applications.
Work with key departments to implement content updates and enhancements to the foundation's donor and grantee portals.
Administer user accounts for all foundation applications.
Research and resolve application features and issues.
Provide timely follow-up and status reports to staff on all issues and inquires throughout the resolution process.
Provide training to the end-users on the use of the foundation's applications.
Proactively monitor all applications and identify and escalate to management regarding potential issues or problems.
Under manager's supervision, assist with enhancements, upgrades, patches and testing of applications according to established change management processes and procedures.
Assist with review of business processes and recommend changes that will improve efficiencies and best business practices.
Assist in developing and implementing data entry standards and guidelines; ensure adherence to these standards of the organization.
May be required to assist in providing general IT end-user desktop support as needed.
QUALIFICATIONS
Bachelor's degree in business or technology related field or equivalent work experience.
Minimum two years' experience working in database/applications support in a production environment.
General understanding of relational database concepts, principles, structures and applications.
Familiarity with Blackbaud's Raiser's Edge and Financial Edge is strongly preferred.
Exposure to Fusion Labs' Grant Edge is strongly preferred.
Familiarity with Microsoft SQL Server Reports Services and/or Crystal Reports strongly preferred.
Nonprofit or community foundation business processes and accounting procedures strongly preferred.
Well-developed interpersonal skills and the ability to work affably and productively in teams.
Ability to work independently and exercise good judgment with minimal supervision.
Excellent customer support skills and service orientation.
Excellent written and verbal communication skills.
Strong process and documentation skills.
Detail oriented with ability to multi-task.
Ability to work well under pressure.
May require occasional overtime and flexibility to work outside of normal business hours.
WORK ENVIRONMENT / PHYSICAL DEMANDS
The work environment characteristics and the physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.
APPLICATION PROCEDURE
Submit a cover letter explaining your interest in the position and what you would bring to Silicon Valley Community Foundation. Send cover letter and resume as a single Word document via email to: https://home.eease.adp.com/recruit/?id=705741
About Silicon Valley Community Foundation
Silicon Valley Community Foundation advances innovative philanthropic solutions to challenging problems. As the largest community foundation in the world, we engage donors and corporations from Silicon Valley, across the country and around the globe to make our region and world better for all. Our passion for helping people and organizations achieve their philanthropic dreams has created a global philanthropic enterprise committed to the belief that possibilities start here. Learn more at siliconvalleycf.org.
Application deadline: open until filled.
Silicon Valley Community Foundation is an equal opportunity employer.
SVCF does not pursue sponsorship of work visas for foreign nationals
A qualified candidate must have a proven track record of excellent customer service and professional client interactions and experience in applying in-depth technical support and detailed product knowledge to resolve software issues in a customer support organization.
Hourly salary commensurate with experience.
RESPONSIBILITIES
Develop a full understanding of the range of customer relationships held by the foundation and provide phone, online and in-person support to end-users (both internal and external) on the use of the foundation's applications.
Work with key departments to implement content updates and enhancements to the foundation's donor and grantee portals.
Administer user accounts for all foundation applications.
Research and resolve application features and issues.
Provide timely follow-up and status reports to staff on all issues and inquires throughout the resolution process.
Provide training to the end-users on the use of the foundation's applications.
Proactively monitor all applications and identify and escalate to management regarding potential issues or problems.
Under manager's supervision, assist with enhancements, upgrades, patches and testing of applications according to established change management processes and procedures.
Assist with review of business processes and recommend changes that will improve efficiencies and best business practices.
Assist in developing and implementing data entry standards and guidelines; ensure adherence to these standards of the organization.
May be required to assist in providing general IT end-user desktop support as needed.
QUALIFICATIONS
Bachelor's degree in business or technology related field or equivalent work experience.
Minimum two years' experience working in database/applications support in a production environment.
General understanding of relational database concepts, principles, structures and applications.
Familiarity with Blackbaud's Raiser's Edge and Financial Edge is strongly preferred.
Exposure to Fusion Labs' Grant Edge is strongly preferred.
Familiarity with Microsoft SQL Server Reports Services and/or Crystal Reports strongly preferred.
Nonprofit or community foundation business processes and accounting procedures strongly preferred.
Well-developed interpersonal skills and the ability to work affably and productively in teams.
Ability to work independently and exercise good judgment with minimal supervision.
Excellent customer support skills and service orientation.
Excellent written and verbal communication skills.
Strong process and documentation skills.
Detail oriented with ability to multi-task.
Ability to work well under pressure.
May require occasional overtime and flexibility to work outside of normal business hours.
WORK ENVIRONMENT / PHYSICAL DEMANDS
The work environment characteristics and the physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.
APPLICATION PROCEDURE
Submit a cover letter explaining your interest in the position and what you would bring to Silicon Valley Community Foundation. Send cover letter and resume as a single Word document via email to: https://home.eease.adp.com/recruit/?id=705741
About Silicon Valley Community Foundation
Silicon Valley Community Foundation advances innovative philanthropic solutions to challenging problems. As the largest community foundation in the world, we engage donors and corporations from Silicon Valley, across the country and around the globe to make our region and world better for all. Our passion for helping people and organizations achieve their philanthropic dreams has created a global philanthropic enterprise committed to the belief that possibilities start here. Learn more at siliconvalleycf.org.
Application deadline: open until filled.
Silicon Valley Community Foundation is an equal opportunity employer.
SVCF does not pursue sponsorship of work visas for foreign nationals
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TO UNSUBSCRIBE:
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