We have an immediate need for Technical Support Engineer. This is an entry level position with following skill set:
The Technical Support Engineers will provide first line phone and email consultation to several clients. They will serve as a focal point for large account network problem resolutions. Candidates will be expected to perform troubleshooting tasks on network management tools. They will be expected to resolve customer issues and close customer tickets efficiently. They will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front.
These customer issues often include product bugs, DNS issues, device configurations problems, and troubleshooting connectivity issues as well as training the customer on unfamiliar features. In general work on problems of diverse scope.
Required Experience and Skills:
3 years hands on Linux system administrator skills.
Proficiency in Solaris 10 and current usage.
Strong understanding of switches, routers, firewalls, proxies and subnetting.
Good working knowledge of standard protocols such as Telnet, DNS, FTP, and SSH,.
Experience with UNIX shell scripting
Experience with Traffic Sniffers such as Ethereal.
3 years in a role with customer-facing support responsibilities
Standard troubleshooting skills
Strong written and verbal communication skills.
Preferred Experience:
Experience with shell scripting in PERL and other scripting languages is a plus.
Experience with SNMP based monitoring systems
Attention to details and follow-up
Technical proficiency with networking infrastructure
Experience deploying and maintaining Windows Active Directory (2000/2003) or comparable web server technologies
SQL knowledge
Bachelor´s degree (or equivalent)
CCNA/CCNP/MCSE/Redhat certifications desirable
Interested candidate please respond to Swapna@comsys.com with your resume.
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist-Tech/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist-Tech/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-Tech-digest@yahoogroups.com
KITlist-Tech-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-Tech-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment