[KITlist-Tech] CONTR: Technical Support Lead (San Jose, CA)

Please direct your responses to: jeannie@comsys.com

Title: Technical Support Lead
Duration: 6 mos+

We are looking for a B2B Partner Solutions Technical Lead in support of our clients´ partners, to work as an individual contributor with the following responsibilities:

Responsibilities:

- Work with customer technical contacts to influence technology decisions and implementations for B2B initiatives;
- Enable the technical foundation for B2B solutions that automate and change partners´ processes/transactions related to internet commerce, ordering, manufacturing, billing and collection processes for the Americas
- Monitor and participate as needed to resolve business support issues, seeking to address root cause and prevent recurrence of partner impacting issues
- Measure, report, and drive improvement in key performance indicators that capture impact of B2B solutions on the effective execution of business between the company and it´s partners.

Requirements:

- 8-10 years of related work experience with BS degree or equivalent plus
- 2 - 4 years experience in web-based software applications, specifically e-commerce or B2B.
- At least 5 years high-tech industry experience.
- At least 3 years of customer facing support and engagement experience
- Strong written and spoken English language skills. Fluency in other languages is highly desirable. Spanish language ability is definitely an asset.
- Experience with key industry standards, including: RosettaNet, cXML, OCI, ANSI X12 EDI
- Experience with B2B gateway solutions & vendors such as: WebMethods, BizTalk, Websphere, Tibco, Seeburger, e2Open, GXS

Success criteria skills:

* Strong communication and relationship building skills across theatres/functions
* Cross functional collaboration and teamwork
* Superior business process, analytic and reengineering skills
* Strong technical understanding and business acumen
* Customer relationship management including both technical and business contacts
* Consulting and influencing skills, using a variety of communication vehicles (phone, WebEx, e-mail, Skype, etc.)

This is a 40 hr/per week position, with a varying schedule based on the location of the B2B Partner.

Send qualified resume to jeannie@comsys.com for immediate consideration.

Jeannie Fernandez
Comsys, A Manpower Company
408-369-4105

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