[KITlist-Tech] CSS/ Javascript Technical Support Engineer (San Francisco, CA)

Please direct your responses to: http://hire.jobvite.com/j/?cj=oC0AVfwR&s=KitList

CSS/ HTML/ Javascript Technical Support Engineer
PowerReviews- A Social Media Solutions Company
San Francisco, CA
Apply: http://hire.jobvite.com/j/?cj=oC0AVfwR&s=KitList

PowerReviews is the leading provider of social commerce software-as-a-service solutions to global retailers and brands. We are an innovative social media company committed to making software for consumers to rate products purchased on E-commerce websites.

The company´s unique structured data approach to collecting, organizing, and analyzing user-generated content significantly boosts product sales and customer engagement.
Milestones:
• PowerReviews is live on over 4,700 websites - across 13 languages in 21 countries - including Staples, Drugstore.com, Room & Board, ESPN, Neutrogena, Quicksilver, and Jockey.
• Customer Reviews Solution Leader in the Internet Retailer Top 500 survey, AlwaysOn Top 100 SaaS award winner, JMP Hot 100 award winner and one of 90 Facebook preferred vendors.
• Venture capital backing from Four Rivers Group, Woodside Fund, Menlo Ventures and Tenaya Capital.
• Two patents since 2009 from the U.S. Patent and Trademark Office (U.S. Patent No. 7,930,363) relating to the method in which it delivers user-generated product reviews to websites globally.

CSS/ HTML/ Javascript Technical Support Engineer
As a Technical Support Engineer, you will be responsible for providing Level 2 support and assisting in the upgrade of our application and tools into our clients´ existing web sites. In this role, you will be responsible for assuring the highest quality support through either direct problem-solving efforts or problem triage with account management, integration engineering and core engineering.
We are looking for a motivated individual who is great at conveying technical ideas in simple terms, and who is interested in helping us build relationships with our clients. This role encompasses a mix of duties ranging from technical problem-solving, discussions and demos to technical implementation work involving Javascript, CSS, and XML. Minimal travel may be required.

Responsibilities:
• Resolve questions and problems directly through individual efforts or by triaging problems with account management, integration engineering, and core engineering
• Set up and configure client accounts
• Maintain and update internal tools and integration process documentation
• Support quality assurance management and testing for clients
• Assist clients through the integration process and deployment of software updates and functionality enhancements via phone, WebEx, and if necessary, in person (some travel may be necessary)
• Work with clients to install software, including modifying or updating existing integration documentation, procedures and software
• Lead clients through the deployment of software updates and functionality enhancements
• Solicit feedback from clients and gather suggestions and new requirements for the product development team to enhance the overall product offering

Requirements:
• Bachelor degree preferred
• eCommerce experience a MUST
• Customer support experience a MUST
• HTML, Javascript, XML and CSS knowledge
• Some experience with Java and JSP development
• Moderate to advanced knowledge of Unix environments, and Unix shell scripting
• Oustanding communication skills
• Must be authorized to work in the U.S.

------------------------------------

********************************************************************

Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!

Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.

By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.

TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist-Tech/

<*> Your email settings:
Individual Email | Traditional

<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist-Tech/join
(Yahoo! ID required)

<*> To change settings via email:
KITlist-Tech-digest@yahoogroups.com
KITlist-Tech-fullfeatured@yahoogroups.com

<*> To unsubscribe from this group, send an email to:
KITlist-Tech-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/