Senior User Experience Designer
LiveOps is seeking a sharp interaction designer with the ability to adapt quickly to our fast-paced environment, who can take designs from conception to HTML production-ready mock-up under tight deadlines. Our ideal candidate is comfortable spending time with users to understand their needs, and capable of understanding web technologies at a detailed spec level.
In this role, you will design user interface features for our web-based applications for a network of distributed call center professionals and enterprise customers. You´ll work closely with product management and engineering to define feature sets and product requirements, participate in focus groups and customer calls to collect user data, create and iterate UI designs, and apply user interface principles and best-practice designs to produce detailed written specifications for our Engineering team.
Qualifications:
•Proven success with 2+ years of practical commercial design experience
•Direct experience with UI design in either software or web applications is required Solid understanding of Web technologies and the Web development process with proficiency in screen layout and visual design
• Attention to detail, a dedication to quality, and the ability to produce aesthetically pleasing designs
•Knowledge of user interface design principles, web design best practices, and web standards
•Strong understanding of use cases, roles and actors
•Experience with contextual design, user research and affinity diagrams
•Excellent analytical and problem solving skills
•Strong ability to communicate and drive results via conversation, UI, visual design and writing
•Thorough knowledge of major design tools, e.g. Adobe Creative Suite
•Fluency in JavaScript, HTML, DHTML, and CSS UI design.
•Web 2.0 experience is a plus
•Ability or willingness to learn to write and debug clean HTML
•CSS Bachelors or higher degree in Interaction Design, Human-Computer Interaction, Cognitive Science, Visual design or related field is required
About LiveOps:
LiveOps helps companies break away from the complexity and constraints of traditional call center models. We provide the only complete On-Demand Contact Center solution; the largest community of highly qualified, independent, at-home agents for call center outsourcing; and proven best practices from our experience operating the largest virtual call center in the world.
In the direct response market, LiveOps has gained the undisputed reputation as the best performing call center outsourcer, with 30% more revenue per campaign than traditional outsourcers. For the enterprise market, LiveOps helps companies
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