Silver Tail Systems based in Menlo Park, Ca is a vibrant, well-funded startup in the website security space specializing in protecting websites from fraud and other types of abuse. Silver Tail Systems' products stop online criminals who victimize websites and innocent online users. We level the playing field in a company's fight against online bad guys through market leading tools utilizing statistical inference and pattern recognition, state-of-the-art engineering, and anti-fraud techniques developed for some of the world's largest websites. Silver Tail Systems takes pride in our environment of high-energy, fast-pace, and collaborative can-do attitudes.
JOB DESCRIPTION:
Silver Tail Systems is looking for an experienced Solutions Engineer with substantial experience managing and deploying complex enterprise software systems inside a customer's own firewall. A solid understanding of the online or website fraud space, coupled with significant technical and people skills will be essential for success in this role. The two primary responsibilities will be to a) deploy the Silver Tail product suites and b) ensure customer success with those deployments. This individual should be highly motivated, resourceful, enjoy taking on new challenges, and be very comfortable working with the IT and security teams in the world's largest data centers. Silver Tail's customers are distributed around the world, so in addition to extensive travel, this will position will require the ability to deliver technical solutions to a remote and distributed team. This position is part of the Professional Services organization.
RESPONSIBILITIES
o Systems Sales Engineer : Positions available in Palo Alto, Ca and East Coast ( individual should have experience with enterprise client server environment )
 Perform remote and on-site installations of Silver Tail Systems software to meet customer requirements and expectations
 Communicate with the sales, support and product organization to ensure smooth deployments, and bring customer successes to light.
 Consistently evaluate the installation process to find new ways to improve the effectiveness and deployability of our offerings.
 Able to lead project deployments with minimal supervision
 Respond to customer system issues and ensure they are driven to resolution
 Interact with the development team to understand software issues and resolution of those issues
 Able to travel easily – both in the US and off-shore, more than 50%
QUALIFICATIONS:
o Must be expert in LINUX and fluent with shell scripting skills
o Very strong customer facing skills
o Must understand distributed architecture
o Must have basic networking understanding
o Experience with port mirroring (SPAN or VACL) is a plus
o Experience with secure protocols (SSL and HTTPS) is a plus
o Intelligent and creative
o Strong interpersonal and communication skills
o At least 5 years of experience in support, engineering, or a combination of the two delivering enterprise software systems
Silvertail Systems is a leader in the anti fraud, analytics area in
the rapidly expanding market of the WWW and Internet. We offer an
outstanding compensation package as well as lucrative equity in our
firm. Please send your information to Herbnj@gmail.com
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