This position involves the development and delivery of Isilon specific training courseware for customer support employees, channel partners and end users. The courseware is highly technical covering Isilon's products and technologies, reinforced with practical, real world hands-on lab exercises. Currently the primary format is Instructor led but is quickly expanding to include online formats such as Web Based, and Virtual Classroom. Specific responsibilities include:
Deliver courseware in the area of supporting Isilon products through web based programs, conference calls or instructor led class-room / other sessions. The content will include but not be limited to configuration, Installation, tier 1/2 support and troubleshooting.
Define and develop the on-boarding program to support the development, mentoring and coaching of new employees into our global support organization
Conduct formal needs analysis to determine specific training needs. This will require interfacing with engineering, marketing, sales and support.
Develop detailed hands-on labs to support the training content
Design and roll out new programs on an as needed basis to build more expertise within the support organization.
Participate in the New Product Life-Cycle process within Isilon to ensure global services training needs are defined, developed and delivered in a timely manner.
Design and deliver train-the-trainer courses to enable employees/partners to deliver Isilon specific content
Travel frequently to partner/customer sites to deliver custom or standard off the shelf courseware
Review of technical documentation for training materials, technical marketing collateral, OEM/Channel manuals, troubleshooting guides, etc.
Learn to use diagnostic aids, tools and appropriate lab equipment as necessary.
Acquire extensive knowledge on all Isilon products
Qualifications: Education and Experience
Bachelor´s degree in a technical field or equivalent work experience in a software/support environment.
8-10 years experience in a technical education environment with at least 5 of those years in storage
Good knowledge of computer storage/networking concepts and the TCP/IP networking model.
5+ years experience developing hands-on, skill based training in a storage environment.
Expert level knowledge of Instructional Design
Excellent Verbal and written communication skills as well as organization skills
Experience with both Unix and Windows environments
Experience with installation of software and hardware in a data center environment
Must have working knowledge of basic networking technologies including but not limited to: VLANs, BGP, TCP/IP, NFS, SIFS, NIS, LDAP, Active Directory, IPV6 (a plus)
HOW TO APPLY:
If you have the above experience and skills, we provide a unique opportunity to work with cutting edge technology; please apply online via our website at www.isilon.com/careers.
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