Hello
My name is Netra and I am Talent Acquisition Specialist at Park Computer Systems, Inc., a Technology Consulting and Staffing company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Below is a summary of the position.
Requisition #: 3714
Job Title: SAP Business Analyst – SAP CRM especially Interaction Center experience is REQUIRED
Job Start to End: 1/24/2011 - 6/17/2011
Location Name: SUNNYVALE
This Business Analyst position is for an SAP project which modifies the way SAP routes cases, calls, notifications and rolls up/filters reporting. The successful candidate will be responsible for reading and understanding the BRD and Functional Specification for the project and, with guidance from the existing Business Analysts, creating test cases in the HP Quality Center Tool. The analyst will also be responsible for performing User Acceptance Testing and coordinating further User Acceptance Testing with appropriate end user community Subject Matter Experts (SMEs). UAT will be done in SAP and on the Support Site. This person will also be responsible for managing defect management, along with QA, and retesting fixed defects. This person may also be responsible, or partially responsible for assisting in the creation and delivery of release notes and training materials associated with this project.
Essential Functions:
With a moderate level direction from existing Business Analysts, the successful candidate will:
• Understand the scope of the Account Segmentation Project as it affects SAP business processes and processes on the Support Site
• Participate in project core team and other project related meetings. Follow up on action items.
• Proactively reach out to knowledgeable resources to get questions or concerns addressed
• Interact with the IT organization Business Systems Analysts and QA folks to understand any aspects of the project that they would need to make clear, track issues found in UAT (through HPQC), possibly help troubleshoot issues found in UAT, ensure that the appropriate scenarios are being covered with test cases
• Create the test cases for the test scenarios and enter them into HPQC
• Perform/facilitate User Acceptance Testing
• Under the guidance of the existing Business Analysts and Project Manager, communicate as needed with end users about this project:
o Project status
o Training
o Release Notes
o Communication messages (with the Project PM)
Job Requirements:
• Excellent oral and written communication skills, including documentation
• Very good analytic skills; prior experience performing business analysis and testing
• Experience with SAP CRM, especially Interaction Center
• Detail oriented and strong organizational skills
• Very good negotiation skills
• Creative problem solver
• Familiar with Software Development practices and QA methods
• Experienced working with remote teams (e.g. Offshore Development/QA, remote users, remote co-workers)
• Ability to work collaboratively and work with a team of other business analysts and cross functional peers to meet deadlines
If you believe you´re qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at 510.353.1700 x226
You may respond to me via email but please be sure to include your direct phone number so I can reach out to you quickly. In considering candidates for our various positions, time is of the essence and we are committed to responding to our clients promptly.
If you have not worked with ParkCom in the past and would like to know more about our company us, check us on http//:www.parkcom.com.
Thank you for taking time out of your busy schedule to read and respond to this message!
Netra Desai
Park Computer Systems, Inc.
39899 Balentine Drive, Suite 197
Newark, CA 94560
Phone: 510.353.1700 x226
Fax: 510.353.1900
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